Position Summary:

Responsible for assisting in the day-to-day activity of the Service Division, the Work Order Management team works help coordinate and schedule the activities of skilled trades, custodial, and grounds workers who are engaged in maintaining and repairing equipment, structures, utility systems, buildings, and grounds. The Work Order Coordinator is also responsible for managing all work orders within their defined scope. The Work Order Coordinator will schedule and assign work to network affiliates as needed for maintenance; follow up with work to ensure it is completed as requested; and will perform other administrative functions and services.

Technical Duties and Responsibilities:

• Updates customer contacts and site managers via phone and/or email, and customer websites with continuous real time work order information.
• Manages vendors nationally, coordinating site visits and repairs and inspections.
• Oversees the progress of work orders from inception to completion.
• Responds to work request from Clients.
• Tracks the status of open work orders.
• Coordinates and manages visits, repairs, and inspections for vendors’ sites nationwide.
• Coordinates, schedules, and verifies completion of client specific special projects.
• Interfaces with the Vendor Management team for performance evaluation and score carding item review of vendors.
• Ensures the service delivered to client is timely and is of the highest quality.

Typical Knowledge and Skills:

• Customer Focus: The ability to provide excellent service to external and internal customers. This includes seeking to meet customer needs and demands quickly and effectively; remaining calm and professional when dealing with internal or external customers that are difficult or upset; reviewing complaints from internal/external customers and takes action to remedy the complaint; and treating the customer as if he/she were valuable.
• Integrity: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes fulfilling commitments; accepting constructive criticism; accepting responsibility for own performance, as well as that of the group; not accepting credit for the efforts or work of others; and avoiding conflict of interest situations.
• Communication and Influence: Requires verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question.

Minimum Requirements:

• High school diploma or equivalent; College degree preferred.
• Proficient in relevant computer applications – MS Office at a minimum
• Data entry skills
• Knowledge of administration and clerical processes
• Experience in customer service or service industry preferred.
• Displays an ability to multitask.
• Must be able to work in a team-based environment.
• Demonstrates excellent communication and interpersonal skills.
• Plans and organizes work efficiently in a fast-paced work environment.
• Analyses and resolves problems effectively.
• Executes with an appropriate sense of urgency.
• Functions in a controlled, effective manner under stress.
• Embraces change enthusiastically.
• Follows up on issues thoroughly and completely.
• Utilizes good judgment to make sound decisions.
• Must be detail oriented with strong organizational skills and the ability to work well with others.
• Is responsive and communicates well to clients and inner company personnel.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Youngstown, OH 44515: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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