Warehouse Lead Job at Ashfield Nordic AB
Ashfield Healthcare has an immediate need for full time Team Leader to work from home and support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels.
An excellent opportunity to get into Healthcare industry. This is your opportunity to join Ashfield and represent a top biotechnology company.
What’s in it for you?
- Work remotely from the comfort of your own home office
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests and coveted awards
What will you be doing?
- Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
- Accurately collect information required by individual programs and correctly document data in specific project databases.
- Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines.
- Exhibit effective communication and tele-management skills.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Adhere to all company policies and Standard Operating Procedures.
- Possess effective organizational skills, including working on multiple projects simultaneously.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position?
- High School Diploma, or equivalent work related experience required
- Minimum of associate’s degree with business related courses preferred
- Pursuing BA/BS strongly preferred
- 2+ years of successful experience training or supervising within a Call Center operation preferred.
- Excellent verbal, written and listening communication skills.
- Adept at all applicable computer software, i.e., Word, Excel, and Outlook. Strong aptitude to learn new computer programs and client specific applications as for assigned program.
- Outstanding customer service, communication, and interpersonal skills.
- Must possess the ability to train and motivate staff members.
- Ability to join frequent meetings and calls without disruption or disconnecting
About Ashfield
Ashfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Ashfield, visit us at:
Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
To learn more about Ashfield, visit us at:
http://www.ashfieldhealthcare.com/en/about-en/
Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
Ashfield is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
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