ADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an integrated self-distribution model of the future, serving leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit www.adusasc.com.

The Retail Ambassador is the primary point of contact between our Supply Chain campuses and retail locations they support. This position has day-to-day operational interaction and support with retail, schedules ongoing meetings and conferences between the groups and identifies areas for education and improvements in common procedures.

Principle Duties and Responsibilities (essential functions)

Communication (Daily)

• Point person to receive calls and communications from retail partners.
• Forward concerns promptly to appropriate areas within the operation or relevant subject matter experts.
• Communicate to retail location leadership any variance or information that may impact store operations
• Proactively solicit feedback from retail leadership on service levels, specific store location requests, or areas of concern.

Connection (Weekly)

• Report out to campus leaders on current trends and consistent areas of concern in order to help create improved relationships and performance
• Schedule regular meetings for all levels of leadership to interact with partners in retail
• Schedule regular store visits for campus leadership team Education
• As a result of feedback from daily and weekly activities, schedule and create educational opportunities to advance cross functional understanding between the campuses and retail locations
• Engage subject matter experts to conduct classes
• Create opportunities and schedule retail visits to local campuses for team building and classroom-based education.
• Understanding of Food Safety handling techniques, practices and expectations for the work environment.

Knowledge/Skills/Abilities

• Broad understanding of Distribution/Transportation and/or Retail Operations
• Working Knowledge of Microsoft Office Programs
• Basic computer and clerical skills
• Strong verbal and written communication skills
• Time management
• Attention to details and follow-through
• Organizational skills
• Strong Customer Service skills
• Quality focus
• Basic Problem Solving
• Basic Documentation Skills
• Phone/Email Skills
• Analyzing Information
• Multi-Tasking
• Knowledge of company standard practices
• Communicate to all levels of leadership, operations and external partners
• Communicate well by email, phone and present in person
• Communicate and complete required record keeping functions
• Articulate and align associates with department and business goals
• Must be able to work needed schedule to perform assigned duties

Experience

• 3 years' experience Distribution, Transportation, or Retail experience
• 1-year clerical or specialist position
• Must have Strong Customer Service Skills

Job Type: Full-time

Pay: $17.00 - $32.58 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 10 hour shift
• Day shift
• Overtime
• Weekend availability

Language:

• English (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

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