Job Description:

Role Summary/Purpose:

As the VP, Strategic Accounts & Customer Service, Health Systems, you be responsible for building long-term successful relationships with large Health Systems. This role involves strategic leadership, cross-functional engagement and strong sales and client development work to drive growth and expand our financial partnerships with our current and forthcoming health care clients. The work represents the entire range of CareCredit solutions and services to ensure Synchrony/CareCredit is the partner and product of choice for large health systems throughout the US.

In this role you will collaborate with a cross-functional team that represents the entire range of CareCredit solutions and services to ensure client growth and expanding partnerships overtime. As a VP of Strategic Accounts and Customer Success, you will be responsible for developing and driving all aspects of account planning cycle in order to make sure assigned Health Systems meet or exceed annual purchase volume and customer satisfaction goals. We’ll rely on you to lead, motivate and focus a broad high-performance cross-functional team in order to achieve maximum customer success.

Join us if you’re driven by client success, can build relationships with internal and external stakeholders, and can act as a cross-functional leader. As part of our team, you’ll have the tools and technology needed to explore what’s possible. At Synchrony, you’ll help us develop, unlock and grow the power in people-our employees, our partners, our customers, and those in the communities we serve.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities: The VP, Strategic Accounts & Customer Success, Health Systems is responsible for:

• Developing, leading and executing a strategic account plan for each assigned Health System to ensure annual purchase volume and customer satisfaction goals are met or exceeded, along with supporting CareCredit new application targets for the designated Health Systems.

• Initiate continuous learning related to new products, sales expansion, data and reporting, and customer service for all health system clients.

• Engaging with C-Suite executives, revenue cycle leadership and patient experience directors to ensure successful sales, engagement and growth for large complex health systems.

• Establish and maintain productive, professional relationships with key & executive personnel in assigned Health Systems.

• Lead cross-functional involvement of all CareCredit personnel, such as marketing, implementation, analytics, customer service, and other teams to meet annual strategic account plan performance objectives.

• Support solution development efforts that best address customer needs, while coordinating the involvement of all necessary CareCredit personnel

• Develop and deliver reports on Health System sales and success performance both internally and externally on a weekly, monthly and quarterly basis.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or a minimum of 7 years of experience selling to and/or managing large health systems or hospital client accounts
• 7 years account management/sales experience with large enterprise strategic accounts

• Minimum 5 years’ experience managing and leading cross- functional large-scale implementations and managing and leading risk management activities on projects

• 5 years’ experience leading cross-functional teams to deliver on assigned annual goals.

• 5 years’ experience working with healthcare C-Suite executives to sell and manage ongoing customer expectations and customer performance to goal.

• Proven track record in healthcare of growing revenue and hitting annual sales and/or growth goals.

• Must demonstrate effective verbal and written communication and presentation skills.

• Must demonstrate the ability to work independently and creatively with clients to develop annual purchase volume targets.

• Must demonstrate strong network and relationship building skills, problem-solving, negotiating, conflict resolution and communication skills.

• Demonstrated experience with negotiating and fulfilling strategic account contracts.

• Must be able to travel 3-6 days per month.

• Location anywhere SYF Hub USA

Desired Qualifications:

• Evidence of successful sales to large health care clients

• MBA or equivalent advanced degree

• 8+ years plus of experience selling to and/or managing large Health Systems or Hospital Systems

• Strong understanding of Health Systems revenue cycle management processes and workflow as well as clinical and other service-line experience

• Experience working with Health Systems strategic technology partners

• Knowledge and experience with Health Systems’ clinical applications and patient portals.

• Must demonstrate self-motivation, enthusiasm, organizational skills, and be goal oriented.

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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