The Veterans Treatment Consultant and Military Liaison is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from military and veterans’ hospitals, groups, and organizations. Represents the veteran’s program and other facilities to the public, as well as hosting the public when visiting the facilities. Employs creative approaches with well-established methods for growing the reputation among professional referrals. The position is responsible for knowing the facility’s unique clinical programming and growing awareness regionally and nationally among military and veteran referral sources. This position covers the Southeast Region which includes Tennessee, Alabama, and Mississippi.

Job Duties:

ESSENTIAL FUNCTIONS:

• Develops and implements business development programs in consultation with the Vice President of Business Development.
• Maintains a schedule of primarily of veteran/military organizations regionally and nationally. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new veteran/military organization account relationships and markets.
• Targets and creates new strategies for increasing business from veteran/military organizations in highly competitive markets.
• Develops strong relationships with key veteran/military organization referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
• Develops and conducts workshops, seminars, and facility tours to educate clients, families, community, and veteran/military organization referral sources on programs and services provided by the facilities and provides an opportunity to identify potential referral sources.
• Represents Bradford’s facility programs at professional functions and communicates mission in all outreach interactions. Acts as a liaison between the facilities, referral sources, and the general public to further the goals and positive, professional image of the facilities.
• Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department.
• Collaborates closely with facility discharge planners, social workers, case managers, physicians, and management, as well as provides education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self-education, peer education, and professional and community involvement for the betterment of this position and the facility programs.
• Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face to face meetings and admissions activity per goal and documents in CRM in timely manner.