GENERAL SUMMARY:

Under the general direction of the Transfer Nurse Manager, receives and facilitates ED to ED transfers into and out of Beaumont Health facilities. Relays pertinent patient information regarding medical condition to hospital and transport personnel. Escalates transport issues with multiple entities. Records all statistical information for monthly management and quality reports for related transfers as well as transport turnaround times.

ESSENTIAL DUTIES:

1. Facilitate ED to ED transfers into, out of and between all BH acute facilities and standalone EDs. This includes recording into the Transfer Center software and Epic all demographic and patient clinical information. ANYTHING THAT IS A CRITICAL CARE TRANSPORT SHOULD BE HANDLED BY A TRANSFER NURSE – HB ECMO IS GENERALLY IP TRANSFERS.

2. Coordinate with all incoming and outgoing patient transfers with regards to patient transportation, when needed, including the escalation protocol for air and ground transportation. Communicates priority status for Beaumont Mobile Medicine and determines and communicates the level of personnel and equipment needed for transport, working with Transfer Nurses to do so when needed.

3. When using ambulances other than Beaumont Mobile Medicine, provide appropriate information for patient, location and destination, routing instructions utilizing knowledge of geographical area or map book resources and the need for special equipment.

4. Provide relay of patient information to receiving facilities and provide the link, as applicable, between critical care transport teams and transferring or receiving facilities.

5. Enter into Transfer Center software ALL statistical information involving transport requests and vehicle status to be utilized for monthly management reports.

6. Work with BH receiving facility ED staff to coordinate incoming patient locations through communication with triage staff, charge nurses or physicians, as appropriate. This includes activating the trauma page or contacting those individuals who will do so.

7. Communicates with Beaumont Mobile Medicine supervisors and clinical nurse manager issues relative to all vehicles and equipment.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

3. Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

5. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

7. Completes all required compliance standards that may be department specific and/or identified by the organization.

8. Maintains current licensure, registration and/or certification, as applicable, at all times.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education:

• Minimum Basic EMT licensure in State of Michigan.

B. Experience:

• Minimum 1-year road or emergency room experience. Previous EMS dispatch experience preferred.

C. Licensure, Certification, Registration:

• None required.

D. Other Skills:

• Excellent verbal communication and customer service. Proficient with basic computer skills.

WORKING CONDITIONS:

A. Physical Effort:

• While performing the duties of this job, the employee is regularly required to use hands to type, handle, or feel; reach with hands and arms; and talk or hear. This position is a desk based, either sitting and/or standing for an entire shift. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Uses call center and communications equipment.

B. Work Environment:

• Normal office environment. Generally good working conditions in an office setting. Frequent interruptions, work pressure and irregularities in work schedule are expected. Employee is subject to continually changing tasks with continually changing deadlines. While performing the duties of this job, the employee is occasionally required to attend both regular and unscheduled meetings.

* Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

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