Training and Development Specialist Job at The Key
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
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Responsible for the design and delivery of performance-based training modules, programs, processes, and collateral which support business goals and objectives for company-wide sales roles. Provides consultations with business leaders to assess and create training solutions to improve performance and adoption of business-led process and key performance indicators. This position requires someone who can lead projects and work in a fast-paced and agile environment, and who builds trust with business leaders to ensure training deliverables meet and exceed the needs of the business.
Essential Duties and Responsibilities:
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Conducts needs analysis with business stakeholders to implement long-term training plans that align with business performance goals.
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Analyze knowledge and skill gaps according to performance data, real-time observations and feedback in order to design training plans and activities.
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Collaborate with the instructional design team and business stakeholders to implement recommended formats for delivering learning solutions based on objectives and desired outcomes.
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Responsible for coordination, scheduling, and facilitation of in-person and computer-based training content delivery, adoption, performance, and reporting.
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Deliver group trainings to address business operations updates to increase knowledge, compliance, and improve skills performance.
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Monitor training program expenses against project and department budgets.
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Manage the central repository training materials to ensure content is utilized and relevant on an ongoing review and audit cycle.
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Utilize change management and communication methodology to promote learning adoption.
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Contributes to department and company strategic initiatives, providing subject matter expertise on systems/process; providing feedback and potential solutions.
Required Skills, Education and Certifications:
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Bachelor’s degree in Education, Human Resources, or relevant field
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2-5 years in a Learning & Development role with strong emphasis on needs analysis, facilitation, and learning program management
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Proven project management experience leading small to medium-sized projects with defined objectives, timelines, and deliverables
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Proven hands-on experience organizing and leading corporate training events
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Familiarity with Learning Management Software (LMS)
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Understanding of Talent Management and succession planning
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Experience with full training cycle learning programs
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Excellent communication and facilitation skills
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Ability to present complex information to a variety of audiences
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Experience exercising independent judgment and providing consultation to leaders at all levels
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Experience supporting the learning lifecycle through an instructional design methodology (such as LLAMA, ADDIE, etc.)
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Knowledge of instructional design principles and learning strategies
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Proficiency in assessing training effectiveness and value to stakeholders and leaders
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Ability to effectively manage multiple projects and initiatives in a fast-paced and ambiguous environment
Preferred Skills, Education and Certifications:
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Prosci Change Management certification
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Association for Talent Development (ATD) facilitation certification
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Project Management Professional (PMP) certification
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3-5 years experience in healthcare, elder care, social work or related industry
Physical Requirements:
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Ability to travel approximately up to 10% of the time
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Ability to lift and carry up to 15-20 pounds
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Ability to sit, stand and walk for prolonged period of time throughout the work day
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Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
The base salary for this position is $80,000
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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