Temporary, Full-Time role lasting through the end of July, perhaps longer. This position is located onsite and not eligible for remote work.

We are Canyon AeroConnect - located in Prescott, Arizona, for the past 50 years. Canyon stands as one of the world’s leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon’s products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications

We are looking for a driven, enthusiastic, process oriented individual to join our Customer Sales and Service team. If you thrive in a faced paced environment, taking care of a customer’s needs lights you up, and creating great customer relationships comes naturally, you will love this position. This exciting position involves a variety of sales and administrative duties, digging into the details, and delivering great results. If you have excellent interpersonal skills as well as the ability to work with facts and figures you are candidate we would like to interview.

Key Responsibilities:

• Create quotations and sales orders for pricing and delivery in ERP procedure, following stringent contract review procedure including key stakeholder review, providing documents to sales personnel and customers as directed.
• Review orders and quotes for accuracy and completeness.
• Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved, communicating with sales personnel and customers of any changes to commitments.
• Assist customers with product returns, including creation of return authorizations, credit requests with appropriate paperwork approvals and preparing replacement orders for products as needed.
• Manage Customer Relations; communicating delivery commitments and updates and suggesting products as appropriate.
• Add/update CRM database with customer and opportunity records including correspondence, status updates, noting written and verbal communications.
• Work with external sales personnel to prepare offers and communicate with customers, including follow up on quotations and updates to CRM opportunities.
• Monitor customer e-business web-portal activities (ESIS, Exostar, etc.).
• Regularly file quotes, sales orders and sales related correspondence.
• Communicate with production control, operations, engineering and account managers to supply required data.
• Support department metrics to achieve goals, pull data and track for daily/monthly analysis as required.
• Manage customer complaints in database; follow up with Quality Dept. and customer accordingly.
• Comply with and uphold the Canyon AeroConnect Code of Business Conduct, Ethics, SHE policies and company standards; other duties as assigned.

Core Competencies:

• Effective problem solving related to moderate customer concerns
• Knowledge of personal computers, word processors and spreadsheets
• Knowledge of ERP order entry and CRM systems would be an asset
• Basic knowledge of CAC Products and ability to learn AS9100 standards
• Detail oriented and able to multitask
• Diligent follow up and time management skills
• Good customer service & telephone manners required
• Ability to build rapport with customers over the phone and through email
• Excellent interpersonal skills and legible handwriting
• Good data entry skills with ability to accurately type 40 wpm
• Ability to speak multiple languages would be an asset

• MINIMUM EDUCATION & EXPERIENCE - High School diploma (or equivalent) and 2 years of related experience, 2+ years ERP system/Order Management system and/or CRM experience preferred,1-3 years of Office Administration and Customer Service experience in a manufacturing environment preferred

Key Measures and Milestones:

• Order entry data accuracy
• Monitor sales orders and communicate status to customers
• Quote and PO Turn Around time (dept. metrics)
• Customer response time within 24 hours
• Positive Team attitude; Customer Advocate

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Tasks involve light physical effort in sedentary to light work; may involve some lifting, carrying, pushing and/or pulling of objects or materials (5 – 10 lbs.)
• Tasks may involve extended periods of time at a keyboard or work station

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Office setting, reasonably quiet, temperature controlled

This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.

Job Type: Temporary

Pay: Up to $22.00 per hour

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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