The Temporary Customer Care Clerk’s primary responsibility is entering web service orders into the customer billing system. Accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function.

Essential Responsibilities

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  Responsible for accurately entering in details from service orders via multiple communication channels. Performing consistently to meet objectives and goals. Performing work and handle customers in a professional and respectful manner.
• Performing other limited duties as assigned, including projects as needed.

Minimum Requirements

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  High School education or equivalent required.
• 1 year experience in a customer service environment required.
• Strong attention to detail with a high degree of accuracy.
• Ability to work independently and in multiple computer systems.
• Must be results oriented.
• Good verbal and written skills are required.

• Must be able to work a hybrid schedule.
• Must have access to reliable high-speed internet (10mbp).
• Must be within 1 hour of the Amarillo, TX Contact Center (790 Buchanan Amarillo, TX).

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Customer & Utility Innovation || 66960:Customer Contact Ctr Amarillo || Part-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $11.60 to $13.50 per hour

This position may also be eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO)

Requisition Number: 53765

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com