Telephone/PBX Operator Job at Radisson Hotels Americas

Radisson Hotels Americas Bloomington, MN 55425

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.


Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.


Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space and is the first hotel connected to the Mall of America.

The position of the Telephone/PBX Operator requires an ability to provide superior guest service in a fast-paced, upscale environment.

Key Responsibilities


Provides guests with genuine hospitality through hotel service standards:

  • Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel’s standard operating procedures.

  • Provides clear and concise communication while assisting guests with their questions or needs.

  • Anticipates guests needs while providing recommendations of the hotel and local attractions.

  • Assists guests with changes in their room or restaurant reservation.

  • Makes reservations for shuttle and ground transportation.

  • Delivers guest welcome calls upon check-in.

  • Responsible for radio communications between at departments of the hotel.

  • Communicates with housekeeping regarding room availability and guest requests.

  • Takes Room Service food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

  • Maintains an up to date knowledge of the Room Service menu and ingredients to assist with food allergy questions/concerns.

  • Input and accesses data in Opera, Open Table, Micros, Runtriz and HotSOS.

  • Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.

  • Maintains discretion and confidentiality of all calls and guest room and fax numbers.


Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

  • Performs other duties required to provide the service brand behavior and genuine hospitality


Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest


Requirements/Skills

  • Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment

  • Experience in Opera system preferred

  • Strong verbal, written and interpersonal skills

  • Works well independently or as part of a team

  • Strong attention to detail

  • Commitment to exceptional guest service

  • Ability to maintain a positive and professional attitude when handling all situations

  • Adhere to the policies and procedures of the hotel

  • Ability to work a flexible schedule including holidays and weekends

  • Working knowledge of computer and math skills.


Physical Demands

  • Perform repetitive hand and arm movements;

  • Ability to sit for long periods of time, 8 hours or more per day;

  • Must be able to squat, bend, kneel and twist;

  • Occasional lifting, pushing, or pulling of more than 10 pounds.


We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.




Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.