Telephone Operator-Cardiology Associates of Greater Waterbury Job at Waterbury Hospital
Position Summary:
The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
Requirements:
High school diploma or equivalent required. Minimum 1-3 years office experience, preferably in a medical setting.
The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
- Provides a pleasant and helpful phone contact for callers.
- Responsible for opening and closing the switchboard.
- Responsible for the in-house paging system.
- Performs clerical duties as assigned to maintain workflow in the department.
Requirements:
High school diploma or equivalent required. Minimum 1-3 years office experience, preferably in a medical setting.
Location: Waterbury Hospital · Cardiology Associates of Greater Waterbury
Schedule: Full Time, Days, 40 HR Days 8:30-5:00
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