Technical Support (Tier 1) Job at K&S Staffing Solutions, Inc
Position: Technical Support – Tier I
Spanish Springs, Nevada
M-F 8-5 $20/hr.
Must Have Experience.
***This job closes on 5/1/23 with a start date of 5/15/23***
K&S Staffing Solutions is hiring for a Call Center located in Spanish Springs Nevada.
Technical Support – Tier I is the backbone of the company. In this very critical role, you will need to always present a positive, understanding, and empathetic voice to the customer. The Technical Support role represents the company in a professional call center environment. This position helps support customers in troubleshooting and diagnosing the company's products in solar installations. They will answer incoming calls/chats from customers, answer inquiries and questions, handle complaints, and determine the correct service group through the information provided.
Required Skills and Qualifications:
Spanish Springs, Nevada
M-F 8-5 $20/hr.
Must Have Experience.
***This job closes on 5/1/23 with a start date of 5/15/23***
K&S Staffing Solutions is hiring for a Call Center located in Spanish Springs Nevada.
Technical Support – Tier I is the backbone of the company. In this very critical role, you will need to always present a positive, understanding, and empathetic voice to the customer. The Technical Support role represents the company in a professional call center environment. This position helps support customers in troubleshooting and diagnosing the company's products in solar installations. They will answer incoming calls/chats from customers, answer inquiries and questions, handle complaints, and determine the correct service group through the information provided.
Required Skills and Qualifications:
- AA or technical degree or equivalent professional training.
- Two years experience in a technical support center (call center) environment, technical helpline, and/or remote support services.
- One year of solar industry experience is highly preferred, but not required.
- Experience with solar electric products and National Electric Code (NEC) is helpful.
- Bilingual is highly preferred, but not required.
- Ability to stay calm and demonstrate effective time management in a high-stress environment.
- Strong typing experience.
- Exceptional listening and questioning skills.
- Outstanding verbal and written communication skills.
- Ability to multitask in a very fast-paced environment.
Job Duties and Responsibilities:
- Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information in a CRM software system.
- Provide support in troubleshooting solar products by using general knowledge, product schematics, data stored in the knowledge base, and other sources of information available.
- Work together with operations to verify and issue returns when needed.
- Provide input to update the knowledge database used by other technical support representatives.
- Demonstrate excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
- Ability to communicate effectively in English using proper grammar.
- General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
Resume and Interview Required
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