AI Technical Customer Support (Telecommute) - Columbus, Ohio

compensation: dependent upon experience

employment type: full-time

telecommuting: okay

Seeking new team member for our Columbus, Ohio office. Position is work from home. Candidate must have high speed internet connection and quiet office.

Company Background

Since its foundation in 2008, the mission of VetPawer (www.VetPawer.com) has been to provide unparalleled, consistent, and exceptional web-based business management systems to a variety of small businesses. We work with our customers and potential clients to understand issues that are common to their profession or industry and leverage that knowledge to implement solutions that are highly customizable and regularly upgraded according to the needs of each market segment. VetPawer has been at the forefront of innovation in the development of platforms providing appointment and patient management tools for medical and veterinary practices. We provide technology solutions that improve operational efficiencies, improve the Client/Customer Experience and drive revenue by providing Smart Telephony applications connecting the Client/Customer of the Practice/Business using real-time information from the Practice/Business backend systems.

Our latest innovation is an AI solution that joins the VoIP system and customer website with the veterinary practice management system

Job Description

Our business is rapidly expanding, and our tight-knit team seeks to hire a highly motivated individual to assist in supporting our growing customer base. The ideal candidate is both technically adept and able to communicate well with customers, both via email and phone. Because our systems are complex, tailored to our clients, and multi-functional, we are looking for someone who is gifted at rapidly learning new systems and processes, is ruthlessly detail-oriented, and has a rigorous ethic with the innovation and forward thinking to both anticipate problems and spot new opportunities presented by cutting-edge technology.

Responsibilities

- Coordinate setup activities for new accounts

- Take inbound technical support calls and enter tickets into system

- Follow-up with recently deployed accounts

Work with customers to customize suite of features specific to the practices' needs

- Maintain constant communication with customers to ensure services are properly utilized

- Respond to any customer issues or complaints in a timely manner

- Perform software installations, updates, and ensure software is properly maintained

- Coordinate with developers to report any issues and suggest potential new features

- Coordinate Customer Configurations with VoIP providers

Qualifications

- Strong technical competence, particularly with Windows operating systems

- Good communication skills (previous customer relations experience required)

- Experience working with VoIP phone systems preferred

- Previous database knowledge (SQL) a plus

- Reliable phone and internet connection for telecommuting

How to apply

To apply, please respond with your resume and a personalized cover letter. In your cover letter, please send your salary requirements and highlight the ways in which your qualifications and experience suit you to both the start-up environment and the specific responsibilities of the position.

• Principals only. Recruiters, please don't contact this job poster.
• do NOT contact us with unsolicited services or offers

Job Type: Full-time

Pay: $53,500.00 - $62,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
N/A

Application Question(s):

• What technical experience do you have with MS Windows?

Experience:

• Customer technical support: 1 year (Required)

Work Location: Remote

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.