Technical Support Engineer Job at Topcon Positioning Systems
Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world’s first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon’s software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
To support Topcon’s customers with technical issues with our product and support several newly implemented projects on a global level.
Job Duties:
- Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
- Troubleshoot and repair Topcon products in house and at the customer’s site
- Provide remote assistance via internet connection or phone
- Provide technical and clinical support to customers, distributors and employees
- Work under minimal supervision.
- Complete issues escalated by support team (Open/track RMA's for repair.)
Job Requirements:
- Requires BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
- Preferred engineering degree such as Biomedical, Electrical, or Mechanical
- Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
- Good written & verbal communication skills.
- Good organization skills. Must be able to multitask: quickly analyze and resolve specific problems
- Negotiation, people, and critical thinking skills.
- Ability to deal effectively with customers.
- Knowledge of medical device preventative maintenance and repair
- Must have detailed follow up skills
- Must be able to work flexible hours.
- Spanish speaking a plus
- Strong IT background
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