JOB BRIEF

The Tech Support Engineer is a key technical member of the operation department. This is an engineering/technical supporting position that will develop process improvements to effectively utilize equipment and materials to maximize production. It will also provide customers and end users with post-sale products and technical support. Frequent interaction with other departments and customers is required. This position must possess problem-solving abilities as it relates to hardware and/or software questions associated with the use of Axiomtek products in customer applications.

This position will be a major technical support/communication channel to the Axiomtek HQ Technical team in the Production/QC/RMA departments.

ROLE OBJECTIVE

Provide and lead support to Tech Support Engineering team with a high level of professionalism and in a manner that reflects positively on the organization.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide in-depth technical support to customers for post-sales customer service
• Coordinate with repair technicians/engineers to customers for RMA repair requests.
• Facilitate problem resolution through on-site troubleshooting efforts or by utilizing remote Axiomtek engineering resources
• Assist the Production Supervisor and his team to optimize production processes and fulfilling daily scheduled orders.
• Create or assist engineers to create integration or production documents, including and not limited to Customer Specification Instruction (CSI), which will serve as the build “blueprint”.
• Work with related engineers in other departments or HQ to troubleshoot and repair problematic products.
• Provide technical training for operations, sales, and clients.
• Manage/maintain all production/engineering-related equipment, machinery, tools, and software.
• Other tasks as assigned.

QUALIFICATIONS, SKILLS AND PREFERRED ATTRIBUTES:

• Bachelor’s degree in Computer Engineering / Electrical Engineering or 3 to 4 years-related experiences.
• Specialized apprenticeship training, equivalent combination of education, training and experience.
• Familiar with Microsoft Windows Embedded (XP, 7, 8, 10), Linux System Installation, testing and troubleshooting.
• Solid fundamental knowledge of digital and analog circuit design.
• Experience reading / understand engineering drawings and electrical schematics.
• Experience with oscilloscope, multi-meter, soldering station, and other electronic equipment.
• Strong written and verbal communication skills.
• Able to apply basic mathematical concepts such as addition, subtraction, multiplication and division.

The following qualifications are optional and are a plus:

• A+ Certification

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
  
• 401 (k) & Employer Matching
• Company Paid Group Life Insurance
• Paid Time Off
• Paid Federal Holidays

Position is In-Office

COVID-19 Considerations:

Axiomtek prioritizes the health and safety of its employees and guests. We follow the guidance of our state & local health departments. Based on that guidance, masks are strongly recommended but are now optional inside the office.