Technical Service Specialist I
LOCATION:
Sioux Falls, SD, US, 57104

STATUS: Exempt
REQ ID: 35454

At Raven, we help farmers serve the world. This purpose guides the work and passion of our team members, who operate at the intersection of agriculture, technology, and innovation. For over 65 years, we’ve dedicated ourselves to learning more so we can grow as individuals and as a team. Today, we are united by our mission to develop a better and more sustainable planet for each of us.

SUMMARY
Conduct liaison activities between the customer and company to resolve product or component failure.

ESSENTIAL FUNCTIONS

• Resolve customer questions regarding correct equipment installation, programming, calibration, and operation via phone or computer-based contact.
• Share “on call” responsibilities with the team, to meet the needs of the customer.
• Gather customer’s information and determine issues by evaluating and analyzing the symptoms.
• Accurately process and record transactions using designated software.
• Develop and maintain operational and technical knowledge of the division’s product line.
• Perform liaison duties between internal teams to communicate issues of mutual concern.
• Provide input on product improvement opportunities.
• Edit and critique product manuals, installation sheets, FAQ’s, or public knowledge articles.
• Prepare and present reports.
• Contributes to the team and projects in an above average manner.
• Create, draft, edit, and critique product manuals, installation sheets, FAQ’s, or public knowledge articles.
• Draft communications about product developments.
• Participate in product improvement initiatives. May provide technical assistance in various phases.
• The ability to provide leadership (i.e. product champion) on a product family.
• The ability to facilitate product training sessions.

QUALIFICATIONS

• High school diploma or equivalent education.
• Experience with technical equipment is preferred.
• Experience with Agricultural equipment is a plus.
• Knowledge of electrical/mechanical concepts.
• Well-developed problem analysis and problem solving techniques.
• Ability to communicate effectively and give clear instructions, both verbal and in writing.
• Proficiency with a computer, including Microsoft Office.
• Keyboarding skills and the ability to perform data entry, while speaking to the customer.
• Ability to plan and implement installation instructions.
• Team player who is self-motivated, and has ability to work with minimal supervision.
• Ability to work at a fast pace efficiently.
• Travel up to 10% of time.
• Annual Motor Vehicle Record (MVR) check required. Refer to Raven Vehicle

Operations Policy CS-13 for guidelines.

• Demonstrated leadership abilities.
• Proficient knowledge in type of products supported by the division, and knowledge of the practices/uses in the industry.

BENEFITS TO YOU
Not all benefits are created equal, but we’ve got you covered. Raven not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefit.
Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

EEOC STATEMENT
Raven is committed to providing equal employment opportunity to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

Job Type: Full-time

Pay: $44,000.00 - $54,000.00 per year

Benefits:

• 401(k) matching
• Parental leave
• Professional development assistance
• Referral program

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Sioux Falls, SD 57104: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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