Technical Service Representative

SUMMARY

The purpose of this position is to provide technical support services to clients on IMDEX products, services, and solutions locally. This role is focused on supporting established and newly established clients

About IMDEX

At IMDEX we are forever curious – we believe in shaping the future of mining by questioning the status quo, addressing our customers challenges, and setting new benchmarks for what can be achieved in our industry.

IMDEX is a leading global Mining-Tech company that enables drilling contractors and resource companies to safely find, mine and define orebodies with precision and at speed.

Our market leading AMC and REFLEX brands enable successful and cost-effective operations from exploration to production, in both surface and underground applications. Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South America, Europe and Africa.

At IMDEX we provide a unique solution stack extending from drilling productivity tools to rock knowledge sensors through to our data management and analytics offering. Together this stack enables our clients to drill faster and smarter, obtain accurate subsurface data and receive critical information in real-time. The ultimate value this delivers is in enabling our drilling and resource company customers to maximise economic benefit in the identification, delineation and extraction of mineral resources globally.

Our rich global experience and diverse thinking drives all development within IMDEX. We are committed to solving unique problems and challenges for our customers while reducing environmental and social impacts to shape a better and more sustainable global industry. For further information visit www.imdexlimited.com

ACCOUNTABILITIES

CONSULTATIVE SERVICES

• Executing established client contact plans to support sales teams in product launches and build client relationships.
• Acting as first point of contact for client queries and complaints and resolves these, referring complex issues to others and ensuring that the client receives an appropriate response.
• Setting clear objectives for each service call or meeting; using standard materials to make a presentation to the client; and asking relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation.

TECHNICAL SUPPORT

• Providing input to client contact plan to communicate product launches.
• Acting as first point of contact for client queries and complex issues and ensuring that the client receives an appropriate response.
• Building solutions based on understanding the client's aspirations from a deep understanding of the client's pain points and total business.
• Providing feedback to product design teams so that products can be tailored to clients' needs.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Listening actively and demonstrating the ability to separate the person from the problem, so bringing objectivity to the situation.
• Seeking and providing regular feedback to learn and grow.

HEALTH SAFETY AND COMPLIANCE

• Taking reasonable care of self and others in the workplace and complying with the relevant legislative requirements and IMDEX Quality, Health, Safety and Environment (QHSE) management system policies and procedures.
• Wearing, using and maintaining the provided personal protective equipment and reporting any unsafe practices or conditions which come to your attention.
• Taking reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.

RISK & COMPLIANCE

• Experience working with client relationship management systems (CRM).
• Understanding of relevant industry processes and experience including drilling and mining.
• Understanding of drilling optimisation, rock knowledge and data analytics. Understanding of specific and companion IMDEX technologies (e.g. Gyros/Fluids) and their applications.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Completion of Secondary education level.
• Minimum of 2 years’ experience in a sales position, preferably in the Mining industry.
• Mining industry experience preferred
• Experience working with client relationship management systems (CRM).
• Understanding of relevant industry processes and experience including drilling and mining.
• Understanding of drilling optimisation, rock knowledge and data analytics. Understanding of specific and companion IMDEX technologies (e.g. Gyros/Fluids) and their applications.

Why IMDEX is an Exciting Place to Work

At IMDEX we call it the ‘X Factor’. We have leading geoscience and engineering capabilities; world-class IP, product development, manufacturing facilities, precision instrumentation, an exciting pipeline of industry-changing technologies. Our global presence and client network is unparalleled. We have a fun, driven and diverse team that is encouraged to be innovative, speak-up and contribute to the ongoing success of our company.

We offer high calibre candidates:

• A working environment that values innovation and creativity
• The opportunity to work with a team of industry experts to deliver market leading technologies
• Paid parental leave
• Generous salary package
• Flexible working arrangements
• Career progression opportunities

Our employee values reflect the sort of organisation we are and the kind of people we look for when looking for new people to join our business.

Together we thrive represents our commitment to a global and diverse team that shares knowledges across boundaries.

Forever curious demonstrates the IMDEX belief that we can shape the future of mining by questioning the status quo.

We're global game changers reflects our ability to solve unique problems for our global customers.

We go beyond is testament to our ability to create positive customer outcomes by delivering genuine value through efficient solutions.

IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. IMDEX’s Board places great emphasis on ensuring our company is a safe, high performing and welcoming workplace.

IThe information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at https://www.IMDEXlimited.com/page/privacy-policy

Agency calls and candidates will not be considered.

Job Type: Full-time

Salary: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Elko, NV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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