About our agency

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our agency become one of Southern California's most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley.

About this position

This position is responsible for troubleshooting and problem-solving with software, hardware, and networks within the agency. The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the agency’s mission and achieve its strategic goals.

What you’ll be doing

• Defining, documenting, installing, and maintaining agency systems, including workstations, printers, networks, servers, the Active Directory, modems/routers, firewalls, Exchange/email, Microsoft Office, wireless access, backup/restore functions;
• Acting as a liaison with funding sources, agency associates, vendors, and consultants, includes implementing and maintaining interfaces with other systems;
• Defining and supporting internet protocols and services, including TCP/IP, FTP, SMTP, SSL, DNS, DHCP, RAID, and VPN;
• Defining, installing, supporting, and monitoring required security hardware and software;
• Designing and generating special reports based on database using Query or other report writing software;
• Developing and updating user manuals;
• Identifying opportunities to improve efficiency of systems through application of technology and opportunities to improve functioning of existing applications of technology;
• Identifying, researching, and resolving technical problems;
• Installing and supporting anti-virus and anti-spam software;
• Maintaining inventory of hardware and software;
• Maintaining source code documentation;
• Monitoring systems stability and performance;
• Participating in the design of system changes, edits and upgrades, and either writing and installing such changes, edits, and upgrades or overseeing the work of contracted programmers;
• Providing support to managers and other staff in the use of computers systems and reports, including assisting users to clarify and refine requests;
• Scripting;
• Supporting the Active Directory;
• Supporting disaster recovery and business recovery planning and execution;
• Supporting system design that accommodates future growth;
• Testing of system changes, edits and upgrades;
• Performing other duties as assigned.

What you bring to the table

• Minimum of five years of professional experience as a systems administrator or similar position;
• Microsoft MCSA or MCSE certification;
• Bachelor’s degree in information systems/computer science or a related field (preferred);
• Five or more current years of experience with Windows Desktop OS and related applications;
• Three or more current years of experience with cloud/network applications, Azure, Office 365, SharePoint, OneDrive, and Citrix/Citrix XenAPP/MS Terminal Server;
• Three or more current years of experience with Windows Server 2008-2016, Windows 10-11, Microsoft Office 365, SonicWall Enhanced OS, Symantec Backup Exec, Symantec Endpoint, Microsoft Access;
• Three or more current years of experience with networking technologies, OSI model, TCP/IP, LAN, WAN, VPN, RAS, HTTP, FTP, WINS, LDAP, NetBIOS, DHCP, DNS, NFS, ARP, Active Directory, ISDN, leased lines, backbone carriers, and copper cabling;
• Ability to execute and monitor backup and recovery operations;
• Ability to perform server and work station hardware and software upgrades, installations, repairs;
• Knowledge of virtual networks in Azure;
• Ability to record and report IT activity to users;
• Experience designing and generating special reports based on database using Query or other report-writing software;
• Must be able to diagnose and troubleshoot hardware and software issues to completion;
• Ability to work independently;
• Must be detail-oriented and possess strong customer service and communication skills;
• Ability to read, write, interpret and explain technical and/or complex information and possess skills necessary to effectively communicate with co-workers and staff;
• Ability to correctly and effectively communicate in written and oral English;
• California driver’s license and reliable transportation for onsite visits to local offices.;
• Ability to lift 70 pounds.

What we can offer you

• Medical/dental/vision for part- and full-time employees (agency pays up to 90% of employee's premiums; prorated for part-time);
• Agency-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

Job specifications

• Reports to the chief information officer and the network manager;
• Full-time, year-round position;
• Requires some evening and weekend work hours;
• Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the agency’s contracts, or at agency discretion.

Salary

• $42.20 - $48.85 per hour
• Expected starting salary: $48.85 per hour