3/17/2023 11:59 PM Eastern

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Purpose and Scope
The Supervisor of Production will maintain and oversee the work selection process for operating personnel.

• Setup and maintain all elements of the work/vacation selection process within picking and related systems.
• Update websites with relevant information and materials in preparation of each pick.
• Coordinate the delivery of operator messaging related to work/vacation selection.
• Troubleshoot issues with area personnel and serve as the liaison between Operations and IT to resolve work selection issues.
• Assist and advise the Schedules department in preparation of staffing levels and projecting pick timelines.
• Continually maintain workforce projections by gathering data from staffing resource dashboards and working directly with Workforce Planning and Training departments for new hire and training progress.
• Generate and validate pre-pick and post-pick reports to support all operational needs.
• Prepare interface files for various down-stream systems.
• Establish the yearly calendar, including rating dates and holiday schedules.
• Lead and prepare materials for the pick overview meetings.
• Make recommendations for problem resolution and enhancements and coordinate improvements with the Information Technology Department (ITD).
• Learn, train, and assist with the implementation of work selection management software, such as HASTUS Bid/BidWeb and system upgrades.
• Establish an effective interface between management and employees, and when necessary, with union representatives.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to each inquiry, whether for a customer, vendor, or co-worker in a professional and courteous manner.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service
• Have the ability to work any and all shifts and/or locations assigned or directed.

• Supervise operating processes

Minimum Education

• 
  A Bachelor's degree from an accredited institution in Business, Transportation Planning, Civil Engineering, Logistic, Computer Science, Public Administration, Information Technology or a related field.

• Five (5) years of experience in bus or subway transit operations.
• One (1) year of related supervisory experience in bus or subway transit operations.
• Ability to pass a brief assessment, measuring attention to detail and error spotting in sets of data.
• Excellent organizational, analytical, confidentiality, multi-tasking, and time management skills.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, PeopleSoft, Power Point or Main Frame applications.
• The ability to provide internal and external customers with a courteous and professional experience.
• Work any and all shifts and/or locations as assigned or directed.
• Handle sensitive and confidential information in an appropriate manner.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• The ability to supervise and work effectively with a diverse workforce.

• An Associate's degree from an accredited institution and an additional two (2) years of experience may be substituted for the bachelor's degree requirement.
• A High School Diploma or GED and an additional seven (7) years of work experience may be substituted for a bachelor's degree.

• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
• Retirement: pension or deferred compensation 401(a), plus MBTA contributions
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: pre-tax benefits for parking
• Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

The MBTA is an Affirmative Action/Equal Opportunity Employer