Special Pathogens Laboratory, a Pace® Analytical laboratory has an immediate opening for a Full-time, Client Services Technicians Supervisor in the Pittsburgh, PA location. We are looking for candidates seeking a long-time career with a well-established and growing company.

Mission Statement: Working together to protect our environment and improve our health.

• Benefits start first of the month following your start date!
• Free Parking
• Competitive salaries
• Medical, Dental, & Vision
• 401K Retirement Plan with a company match
• Paid Vacation, Sick, Volunteer Time & Holidays
• Employee Assistance Program
• Wellness Program
• Health Savings Account
• Flexible Spending Account
• Life, Disability and Voluntary Benefits
• Employee Referral Program
• Tuition Reimbursement
• Employee Recognition Program
• Monthly Lunch and Learn
• COVID-19 Protocols closely followed

This position is responsible providing or overseeing the analysis, administration and oversight of lab services or testing policies, programs and practices; provides feedback and direction and guidance to employees and management using professional and technical knowledge of environmental, biological, chemical and related areas. Will manage a staff of approximately 3-6 direct reports performing sample receipt and login.

Days/Hours: This is a full-time position. Days and hours of work are Tuesday through Saturday, 9:00 AM to 5:30 PM. There will be additional hours during times of increased workflow.

ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

1. Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management.

2. Oversees and supervises broad areas of the operations, scheduling, inventories, services, communication and general coordination of the lab and services.

3. Provides research, feedback and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.

4. Provides analysis, interpretation and counsel to staff, management, and functional leaders regarding lab, services, field or testing policies, programs and practices; involves broad operations and leading implementation and change.

5. Analyzes and reviews operations, results, feedback and related lab services on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.

6. Assists with developing or participating in department or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management.

7. Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.

8. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

9. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Education and Experience:

Bachelor's degree in chemistry, biology, or a closely related field; AND five (5) years of lab, services, field or testing experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience. Two (2) years of team leadership is strongly preferred.

PHYSICAL/MENTAL REQUIREMENTS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT:

Work is performed in lab, and office setting. BSL 2 laboratory working with low-risk organisms.