Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Working Flexabiltiy

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hyrbid working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

About Cards & Payments Portfolio Execution

Cards & Payments Portfolio Execution manages the overall change investment across strategic and technology change portfolio. The team is responsible for the production and ongoing management of the Cards & Payments change portfolio and its overall execution. This includes agreeing strategic direction, driving strategic planning activities across technology, supporting senior management and business heads in decision-making and portfolio insights.

Overall purpose of role

Barclays International makes a significant annual investment in change related activities, which forms a series of change programmes. It is imperative that we efficiently and optimally deliver against those agreed programmes of change. This role will provide drive leadership, governance and oversight for the end to end delivery of the change activity within Consumer Banking and Payments . The role is ultimately responsible for ensuring high quality transformational change reaches the production platform on time, within budget and to the required quality criteria in a controlled manner. The programme manager is responsible for the successful delivery of the new capability, effectively coordinating between work streams including but not limited to technology build, supplier and partner delivery, operations, legal, marketing and finance.

Key Accountabilities

Lead and manage materially critical and complex programs and projects delivering outcomes, planning and managing direct and indirect resources and interdependencies end to end.

• Plannning and designing the overall E2E program/project approach, structure, schedule, and plan and monitoring overall progress, resolving issues and initiating corrective action.
• Ensure programme is in compliance with all Barclays governance and approval policies
• Managing the end to end programme budget on behalf of the AE to include non SI costs i.e marketing etc.
• Directly or indirectly manage project management staff- coaching, performance management, etc.
• Ensure programs/projects are resourced with suitable resources from across the enterprise and resources have sufficient capacity and appropriate skills to deliver the program.
• Ensure that the delivery of new capability is compatible with realization of benefits.
• Ensuring the delivery of new products or services meet quality requirements and are delivered on time and on budget in accordance with the program plan
• Ensure that improvements in business operations processes, including automation of controls, are delivered as capabilities are built.
• Managing all third party contributions to the programme including close liaison with partners (as required).
• Managing communication with all stakeholders.
• Managing the dependencies and interfaces between workstreams including technology, operations, marketing, product, legal, finance, customer service, compliance and risk, etc.
• Initiating extra activities and other management interventions where gaps in the programme are identified
• Report progress of the programme at regular intervals to AE and project governance forums.
• Ensure that the programme is sustainably transitioned to Business as usual upon completion including ensuring that business areas are prepared for transition of new ways of working
• Ensure that benefits can be tracked and measured once the programme has delivered

Stakeholder Management and Leadership

• Build trusted relationships with a network of key stakeholders that help influence programme outcomes, acting as an advocate for the change and joining up executives and delivery teams
• Proactively seek out and solve problems, making decisions and negotiating the right solutions to ensure programme outcomes remain on track
• Drive continuous improvement, leading by example and challenging assumptions and timelines to seek greater levels, frequency and speed of outcomes
• The role holder must be an impactful leader who can influence global virtual teams in different locations
• Demonstrably live the Barclays values and act as a role model in terms of behaviour
• Take personal responsibility for the engagement score of the team
• Creates and manages strong and effective relationships across the business which promote efficient delivery
• Engages in the decision making process to shape strategic direction for the assigned business unit
• Promotes a culture in which the needs and perspectives of a wide range of stakeholders and partners are at the forefront of decision-making.
• Inspirational thought Leader, with advanced leadership skills, capable of delivering a compelling leadership agenda across cultures and without always having the benefit of geographic proximity.
• Operate a culture of continuous feedback and continuous improvement

Decision-making and Problem Solving

• This role requires evaluative judgement and analytical skills. The individual will be required to operate within complex and changing environments, to be adept at problem solving to achieve desired outcomes

Risk and Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

• Minimum 10 + years experience in program and project management leadership roles, preferably within Consumer banking and Payments.
• Minimum 10 years experience managing project management staff directly.
• Direct experience leading large scale, cross-functionally highly complex projects/programs successfully. Capable of handling a portfolio of work.
• Experience leading projects and programs utilizing proper project management techniques, tools, etc.
• Effective leadership, interpersonal and communication skills and comfortable operating and communicating with very senior levels of the organization.
• Ability to influence decisions with both internal and external stakeholders to drive mutually beneficial outcomes
• Proven ability to manage across functions particularly where resources do not report directly to the role
• Highly driven self-starter, dynamic, action oriented and able to motivate colleagues and directs
• Analytical but with bias to action
• Strategic mind-set and familiar with delivering transformational change
• Collaborative, able to drive to agreement across varying stakeholders/interests
• Be an intelligent risk taker, someone who challenges the status quo, operates across boundaries and seeks win-win outcomes.
• Be disciplined in execution; retaining tight governance over multiple dimensions of performance; ensuring commitments are understood and met.
• Excellent knowledge of proper project management techniques- planning, monitoring, controlling and governance of a program
• Experience working with Agile methodologies for technology development
• Experience of budgeting and resource allocation
• Ideally a knowledge of Barclays change governance framework
• Ideally understanding of UK Regulatory environment a significant plus.
• Problem solving and risk management experience

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is creating opportunities to rise. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.