Staffing Coordinator Job at PURPOSE HOME HEALTH
JOB DESCRIPTION SUMMARY
The Staffing Coordinator is expected to perform a variety of duties in the coordination of scheduling services or clients. The Staffing Coordinator is responsible or scheduling patients/clients and home health aides in order to provide the highest quality of service.
ESSENTIAL JOB FUNCTIONS/RESPONSIBLITIES
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Reflect the values of Purpose Home Health.
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Answer each incoming all in a friendly, professional and knowledgeable manner
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Field new patient/client inquiries over the phone in a knowledgeable manner for CICOA
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Coordinate home health aides’ schedules on a daily basis.
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Monitor, mediate and log both patient/client and home health aides in system
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Follow up on home health assignments and patient/client services
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Coordinate and maintain monthly client schedules in system
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Enter and maintain accurate records patient/client and home health aides in system
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Ensure optimal utilization of CICOA, WAIVER, VA and Prior Authorization hours
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Follow staffing and company policies
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Participate in on-call rotation
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Maintain regular attendance
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Demonstrate open and effective communication with owner, colleagues and home health aides.
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Participate in health aides meetings as needed
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Assist in maintaining a complete Service Schedule
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Review schedules with weekend staff coordinator each week and serve as support
The above statement is only meant to be a representative summary of the major duties and responsibilities permed by incumbents of this job. The incumbents may be reque
st to perform job related task o
ther than those stated above.
POSITION QUALIFICATIONS
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High school graduation or equivalent
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One year related business experience or an equivalent combination of education and work experience may be considered
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Must possess a valid driver’s license
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Ability to meet and deal tactfully with customers/patients and the community
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Has excellent observation, verbal, listening and written skills
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Knowledge of business management and government regulations a plus
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Understanding of and uphold the policies and procedures of Purpose Home Health.
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Ability to work independently
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Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision making skills
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Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
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Ability to organize and prioritize daily, monthly and yearly work
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Ability to establish good working relationships with management, colleagues, home health aides and patients/clients
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Ability to sit at desk and listen effectively for long periods of time via telephone
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Ability to present a professional appearance and demeanor
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Ability to operate office equipment
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Must be patient and congenial on the phone
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Must have computer skills and be proficient in Word and Excel
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Ability to work evenings and weekend if required
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Ability to perform duties in a professional office setting
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Knowledge of the senior care industry
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