Sr Field Service Rep Job at Silvus Technologies
$90,000 - $110,000 a year
The Company
Silvus is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons. Silvus StreamCaster(TM) radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Superbowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers. Headquartered in the heart of West Los Angeles, Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled and creative thinking individuals. If you are looking for a fulfilling experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.
Silvus Technologies Inc. is seeking a Senior Field Service Representative (FSR) to work closely with the
Sales, Marketing, and Business Development teams to provide our customers with tailored solutions to meet
their needs. You will participate in technical demonstrations, support, and sales of Silvus' family of advanced
multi antenna MIMO radio and mesh networking solutions. You will also play a key role in influencing product development. This opportunity is well suited for an entrepreneurial technologist who enjoys interacting with customers, has a healthy sense of adventure, and enjoys traveling.
Responsibilities
- Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
- Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
- Prepare and conduct product demonstrations for customer visits and equipment evaluations
- Visit customer sites to provide technical support and deliver training
- Troubleshoot failures and abnormal situations in the field
- Collect and analyze field failures and abnormalities and provide feedback to the development team
- Help design engineers reproduce and troubleshoot problems
Qualifications
- Excellent organization skills and attention to detail required
- Good written and verbal communication skills required
- Willingness to travel and work at customer site
- Familiarity with Linux is a plus
- Proficiency with TCP/IP protocol and networking is a must
- Proficiency with RF instruments such as signal generators and spectrum analyzers is preferred
- Experience with operating and testing IP radios/modems is a must
- Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies is a must
- Proficiency with programming languages such as C/C++ is a nice to have
- 5+ years experience as an FSR or equivalent preferred
- Candidates with US Military background are preferred
- A current U.S. SECRET clearance is highly desirable
Required
- Minimum five years in, or supporting, Department of Defense tactical communications with a focus on
- data networks and radios
- Ability to pass background check and attain a U.S. SECRET clearance
- Must be a U.S. person (U.S. Citizen or Permanent Resident) due to clients under U.S. government contracts
Compensation range - $90 - 110k
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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