Spa Concierge Job at The Woodhouse Day Spa - Kingston

The Woodhouse Day Spa - Kingston Scranton, PA 18503

True career transformation. Be a part of something more.

At Woodhouse Spa, it’s our mission to provide care that lasts well beyond our walls. That philosophy begins with our staff. With a luxurious environment, family mindset and ample opportunity for growth, we want to help you nourish your career and find happiness in what you do. We help you and your talent shine.

At Woodhouse, we are a home for:

Growth
Nourish your career, with ample opportunity for future training and advancement. Experience dedicated training where you'll learn what it's like to become a master of mood, the "Woodhouse Way."
Connection
Grow your skills in a family environment committed to retaining talent and providing personal care.
Quality
Exercise your personal and professional skills with all the tools at your disposal in a luxurious, full service atmosphere.
Employee Discounts
Retail & service service discounts.
Bonus Compensation
Enjoy competitive compensation, monthly bonuses, and retail commissions.
Wellness
Take time to take care of yourself with vacation, sick time, dental & vision insurance, employee assistance programs and flexible schedules.

More specifically, our spa concierges:
· Answer phones
· Welcome each guest who enters the spa
· Provide beverages, neck buddies, and other amenities to the guests
· Prepare the guests for services
· Provide guests with necessary paperwork for applicable services
· Schedule appointments using management software
· Maintain organization of changing lounges, quiet room, service areas, etc.
· Confirm appointments daily for the next business day
· Recommend and sale retail products
· Educate guests on spa services and retail products
· Ensure proper lighting, music, cleanliness, and aromatherapy standards
· Prepare guest folders and work tickets
· File completed guest folders
· Assist spa leadership with duties
· Ensure laundry services are completed daily
· Protect THE WOODHOUSE brand
· Abide by the protocols set forth by Woodhouse

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Retail sales: 1 year (Preferred)
  • Guest services: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location




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