Employment Type:

Shift:

Description:

An Opportunity to Join our Remarkable Care Team!

Trinity Health Michigan, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. THM represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

THM is part of Trinity Health a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.

SUMMARY:

Under general supervision and according to established policies and procedures, operates a computerized cash register to record Department items sold. Reconciles cash and register documentation at the end of the day. Performs other Department duties as assigned. Demonstrates excellent customer services skills.

DUTIES AND RESPONSIBLITES:

• Greets customers, patients and Health System employees with courtesy. Demonstrates excellent customer services skills to provide a remarkable customer experience.

• Organizes the cashier area to receive customers by procuring currency bags and filling cash register and credit card machines with tape and ink as needed.

• Accurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Identifies items and matches to the appropriate department key. Receives cash, checks, credit cards, etc. and processes as appropriate.

• Assumes accountability for cash, etc. at the end of each shift by verifying register tapes, posting necessary adjustments. Assists with balancing cash drawers. Complies with Health System and Department policies, procedures, practices and regulations when handling currency, checks, charges, etc.

• Ensures cash drawer has the appropriate level of cash available and obtains additional change as necessary.

• Maintains food product inventory including ordering from approved vendors, monitoring inventory levels to maximize turnover and minimize spoilage and waste. Maintains adequate inventory controls in the sales area.

• Attends meetings as required.

• Trains new staff to perform cashier responsibilities.

• Participates in the annual inventory process and other inventories as needed.

• Appropriately utilizes downtime to assist Department operations.

• Performs other duties as assigned.

• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

• Behaves in accordance with the Mission, Vision and Values of SJMH.

• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

EDUCATION AND EXPERIENCE:

Education:

• High School Diploma or GED preferred. Able to speak, read, and write English. Possesses basic math skills.

Required Skills and Abilities:

• Strong interpersonal skills necessary to effectively greet, interact and communicate with customers, patients and Health System employees.
• Ability to read and write. Ability to understand instructions and communicate with customers.
• Ability to perform non-complex arithmetic and calculations including receiving cash and providing change for customers.
• Ability to concentrate and pay close attention to detail to ensure accuracy.
• Ability to concurrently perform and prioritize multiple tasks while coping with frequent interruptions.
• Ability to stand for up to 80% of work time.
• Presents and operates in a professional manner which commands respect, reflects a high level of competency, and encourages collegiality.

REPORTING RELATIONSHIPS

• General supervision is received from the Service Delivery Leader, Department.

Why this position - What can it do for you!

• Located in the Ann Arbor/Ypsilanti, Michigan with easy access to US-23, M-14, and I-94.

• Full benefits package
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Retirement Savings Plan with employer contribution option
  • Tuition Reimbursement
  • Life Insurance
  • Short/Long Term Disability

• Opportunity for growth and advancement throughout Trinity Health in 22 different states!

• Free close proximity parking!

• For more information regarding career opportunities with Saint Joseph Mercy Health System please visit https://www.trinity-health.org/join-our-team/

Successful candidate will be subject to mandatory vaccinations/immunizations unless they qualify for an available exemption.

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or THM’s Return to Work Program.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.