Site Success Manager

Job Type: Full-time (remote & In-field/person)

Location: Hybrid role within Fontana, CA

Benefits: Competitive salary, health, dental, vision, no cost short term disability and $25k Basic Life Insurance, 401k and generous PTO

ABOUT US

Elevo’s mission is to transform the well-being of students so they look forward to coming to school. We work hand-in-hand with schools to nurture our next generation with a full range of SEL-infused programs. Our WASC accredited curriculum is designed to promote social-emotional learning through physical well-being and a range of enrichment activities. Our programs provide opportunities to learn, move, and thrive together beyond classroom walls. Through the support and training of our staff, our coaches confidently lead children in fun and engaging activities that are designed to create opportunities for learning while developing essential life skills.

We are in a hyper growth stage - come join our rocket ship!

WHY WORK WITH ELEVO

• A meaningful mission to transform kids’ lives and innovate learning
• The opportunity to work in an entrepreneurial environment experiencing hyper growth
• We are guided by a team of experts in social emotional learning, physical activity, education landscape and ed-tech platforms.

THE ROLE

The Site Success Manager will work alongside our Field Operations team to ensure a successful launch and implementation of the Elevo Learning programs and curriculum, acting as a liaison between Field Operations and local Schools. They are key contributors to the growth and success of the company. This role will report directly to the local Operations Manager and will assist with formal meetings and problem solving to ensure the program is a success. Typical duties include but are not limited to.

• Be the Main point of contact for principals in managing customer experience journey from post implementation meeting to renewal.
• Formulate improvement plans with Operations Manager
• Drive Program expansion and renewals
• Build and maintain sound relationships with local K-8 school Principals, Afterschool Facilitators and staff.
• Work in tandem with the Field Operations team to efficiently schedule on site and online school drop ins or appointments to address the needs and manage expectations of individual school sites.
• Deliver presentations to large groups of children and school faculty.
• Accurately apply and address customer feedback in a timely manner.

POSITION REQUIREMENTS

• Strong attention to detail and organizational skills
• Experience in face to face customer service and or sales
• Reliable transportation for traveling from site to site
• Experience of developing external partnerships and relationships

ABOUT YOU

• Must possess strong communication and customer service skill
• Have a strong presence (likable) and ability to cross collaborate among different teams
• Ability to prioritize and know when things need to be moved up or down
• Experience in relationship building: Demonstrate excellence in managing and building positive results-driven relationships
• Visionary Leadership: Displays passion and optimism; inspires respect and trust
• Results Oriented and Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions; able to take decisive action to reach a viable solution and goal.

Elevo is committed to creating a diverse work environment, and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status

hhOHHBHMkK