About Us

H&M Business Tech Organization aims to continuously surprise and delight our customers and accelerate our business by releasing the power of people, data, and technology. Our diverse and inclusive colleagues from all over the world contribute their different perspectives and ideas to innovate and develop tech products to put our customers first. You will be part of turning business obstacles into innovative tech solutions – making H&M a global leader in combining tech, fashion, and design. Being a major player gives us countless opportunities to make a real impact and shape the future. From AI to data-driven business development, user experience to engineering, we’re breaking new ground.

Responsible for a wide range of temporary hands-on support and troubleshooting for end users and technical assignments on behalf of Product or Service Teams as well as the Service Desk. Carry out physical on-site configuration or inspection of a Product or Service. Provide technical assistance such as troubleshooting on malfunction software, hardware, perform local installations and adjustments as well as hand out office equipment.

This role is located in New York, NY within our Controlling function, and reports to our Local Service Owner, Competence Lead.

Core Responsibilities

• Troubleshooting and diagnosing a range of user problems for example PC hardware/software and equipment in meeting rooms
• Installing, configuring, and upgrading tech products and equipment
• Serves as the link between centrally located support (e.g., Service Desk) and the local site where tech products/services are installed and used
• Configure and hand out office equipment
• Keep configuration and asset information up to date
• Must maintain a functional knowledge of Basic ITIL and tool administration and reporting (preferably Service Now)
• Serve as the site expert on common office equipment and technology such as printers, PC/laptops, LAN, Wi-Fi, screens, and telephones
• Create and update documentation about installations
• Report to and communicate with the assignee about status.
• Ensure that configuration and asset information is correct
• Provide feedback to Product/Service Owner about possible improvements.

• BS Degree or 3-5 years of equivalent retail experience in IT.
• CompTIA's A+ preferred
• HDI's soft skills preferred
• Microsoft's MCDST Certification preferred
• Proficient in Windows and Mac operating systems

• Ability to coordinate with vendors and internal staff
• Exceptional Analytical skills
• Active Listener and good Communicator
• Ability to multi-task and handle many different situations/and people parallel
• Ability to assess Customer Support Needs
• Ability to prioritize with excellent time management skills
• Flexibility to work nights and weekends as needed
• Required domestic travel up to 20% of time and international travel occasionally

Total Compensation Range:

The pay range for this position is between $25.21 - $28.05 hourly and may vary depending on job-related knowledge, skills, experience, and location. This range may be modified in the future**.

Perks and Benefits

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday, and Parental Pay – 401K – Commuter Benefits, Health, and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our career site will have more details, check out: career.hm.com

Our Values:

We are one team

We believe in people

We are entrepreneurs

We make constant improvements

We are cost-conscious

We are straightforward and open-minded

We keep it simple

H&M group is a fair and equal employer committed to providing a safe and attractive workplace where all employees are recognized, feel appreciated, and treated with respect. Our social policies complement the company values and clarify the rights and obligations of all employees in matters such as mutual respect, equal rights, discrimination, and harassment. All your information will be kept confidential according to EEO guidelines.

• This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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