Organizational Information

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

Purpose Summary

The Service Operations Support Coordinator is a member of the Academic Services Team, reporting to the Operations Lead. The Service Operations Support Coordinator supports a variety of tasks to enable business operations across service lines. Projects and responsibilities are determined by school year cycle needs.

Core Tasks and Responsibilities

• Works with established procedures to process Assistive Technology requests and Closed Captioning services (hardware, software, language/large print/braille, and physical course materials)
• Works with third-party vendors to support fulfillment processes - requesting quotes, requisitioning services, and ensuring timely, quality service is delivered to our customers
• Conducts research to support the fulfillment of specialized requests
• Supports invoice auditing and governance process for third-party providers
• Supports account creation and operational tasks for third-party systems and tools
• Supports account creation and onboarding of new vendors and therapists providing related services
• Supports vendor communication, contracts, and invoicing tasks, as needed
• Supports reporting and operational tasks within the Pearson Online Classroom and PCx platforms
• Supports projects to ensure the continued innovation and improvement of our service lines

Required Skills, Experience, and Competencies

• High School Diploma or equivalent required, College Degree preferred.
• Demonstrate excellent interpersonal skills and the ability to manage simultaneous tasks.
• Strong research, organizational and issue management skills
• Strong time management skills and proven success in meeting multiple competing deadlines
• The ability to work well and remain focused in a team environment
• The ability to quickly learn new systems and basic platform functionality to fulfil job responsibilities
• Excellent written and oral communication skills
• Technologically proficient (especially with the use Microsoft Office Products)
• Ability and willingness to do detail-oriented work
• Good problem-solving skills, and the ability and willingness to work under pressure from time-to-time

Key relationships

Works closely with members of the Operations Team and the Student Services line.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado and New York City laws, the pay range for this position is as follows:

Minimum full-time salary range is between $50,000-55,000

This position is eligible to participate in an annual incentive program, and information on benefits offered is here here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: GENERAL BUSINESS OPERATIONS

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 9599

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