Service Associate - Insurance Services, ESR Job at Paychex
Overview:
Under a significant level of guidance and direction, provides customer service for
Paychex ESR clients . Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities:
- Handle an individual book of clients.
- Take inbound and outbound calls to obtain client information
- Updates clients health premium information
- Utilizes Excel for reporting, client list, etc
- Assist other team members with their book of business during busy season
- 1 year of Contact center or call center experience - preferred
- proficient in MS Excel and experience working with salesforce is preferred
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Employee benefits, health insurance, or claims experience - preferred
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