• This position will support program leadership and staff to make decisions to improve programmatic and operational performance.
• The ideal candidate will have a mix of technical knowledge, superior program/data analysis capabilities, and a strong understanding of how non-profit management decision-making can be supported by timely and reliable data.
• The ideal candidate will have the ability to review, analyze, and interpret data and information, engage staff, youth, and families to gain feedback, and succinctly summarize information from diverse sources, including internal and external data, focus groups, and youth & family surveys in ways that are easily understood and actionable.

• Provide support to program leadership through strategic thinking, planning, and data analysis to support programmatic decisions. This includes partnering with program leaders in regular performance meetings to support best practices and helping program leaders gain insights and determine areas that require additional planning.
• Compile data, produce regular outcomes and performance measurement reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.
• Conduct ad-hoc analyses in partnership with program leadership to help managers better understand performance concerns and successes.
• Support the incident review process, high-risk case review, investigatory, and related compliance and safety processes to ensure appropriate oversight and accountability of services.
• Effectively communicate findings, present data in meetings, facilitate discussions and workgroups, and coach program supervisors on understanding and interpreting data.
• Support the Development team by identifying, compiling, and providing data for foundation reports and requests.
• Partner with program management to identify and develop additional resources and materials to support the strengthening of programmatic operations and service delivery.
• Other related tasks as assigned.

• Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
• Supportive and Learning-Oriented Coach: Has an aptitude for coaching others and an orientation toward using data and information to support a culture of learning and improvement
• Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
• Engaged: Communicates openly, honestly, and clearly and is willing to have a healthy disagreement, to build a more connected community.
• Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
• Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
• Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
• Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.

• Bachelor’s degree and minimum 3 years in nonprofit performance management or Master’s degree in social work, psychology, education, business, public policy, or another related field.
• Experience working in performance measurement and management, and conducting quantitative and qualitative data collection and analysis.
• Experience designing and/or conducting surveys, focus groups, and other qualitative data collection methods.
• Excellent quantitative and qualitative data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
• Mastery of Excel and PowerPoint, knowledge of SQL a plus
• Dedication to our mission and a belief that children and families can succeed regardless of their circumstances.
• Experience with NYC child welfare programs, education, and/or programs for older youth a plus
• Willingness to travel throughout NYC, as needed.

• Position Type: Full-Time
• Salary/Compensation: Commensurate with experience

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.Graham has pioneered programs for New York City’s children, families and communities for over 200 years.Today, Graham is one of New York City’s leading social services organizations, providing educational and social services to over 4,000 children, young people, and parents in the Bronx, Brooklyn, and Harlem.GRAHAM ‘s IMPACT: 2019 HIGHLIGHT-Graham served 4,128 children, young people, and parents across New York City.-99% of families in our prevention program, who were at risk of having children placed in foster care, remained intact six months after receiving family support services.*95 kids in foster care reunited with their families within one year and 25 were adopted.*Over 90% of children in foster care who were reunified with their families avoided re-entering foster care in the year after reunification.*92% of young people in the Graham SLAM education and career support program graduated from high school by age 21 (compared with 22% of young people across the New York City foster care system).*We helped to lead close to 100 stakeholders in successfully advocating for New York City to invest $10 million in an approach similar to Graham SLAM for young people across NYC through the Fair Futures campaign.