SENIOR MEDICAL OFFICE ASSOCIATE

Partnering with you to live your best life. At Centra, we want to listen carefully and get to know you well. We want to understand your hopes, goals and dreams. We want to do our part so you can be your very best - as you define it. This remains true whether you are a patient, a Centra Caregiver, or a member of the communities we serve. As a candidate considering employment with our organization, we want you to understand that it is our mission to help partner with you throughout each stage of your career.

COVID Vaccination Requirement

Consistent with long-standing practices requiring health care workers to be vaccinated against serious infectious diseases for the safety of patients and staff, Centra will require COVID-19 vaccinations for all new and current employees and those who work in Centra facilities as a condition of their employment. If hired to work at Centra, you will be required to provide proof of vaccination or be willing to receive the vaccination. Medical and religions exemptions may be requested.

Job Description

Overview

Job Description: The Senior Medical Office Associate serves as the administrative lead for front office and/or back office functions of the practice. This position will oversee the day-to-day business operations in order to optimize the patient experience. This position serves as a main point of contact for all internal and external customer requests and operates independently and with a high level of skill and proficiency. Duties may include: proactively filling/creating provider schedules, registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, contacting patients regarding appointments, answering billing questions, assisting patients with questions about financial and insurance matters, training other Medical Office Associates, leading process improvement and customer service efforts, resolving CPT and ICD coding issues with care providers, and resolving issues in billing work queues.

Qualifications/Education/Licensure: High School Graduate or equivalent. Minimum of 3 years of experience working in a medical office environment. Extensive knowledge of customer service principles and techniques as they relate to the patient care environment. Extensive knowledge of medical office business operations and medical terminology. Knowledge of medical office revenue cycle principles. Extensive experience using computers, including practice management systems and electronic medical record (EMR) systems. Experience answering multi-line telephone system. Experience performing data entry with a high-level of accuracy and low occurrence of errors Experience performing detailed tasks accurately and efficiently, even with multiple interruptions. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse populations. Ability to operate independently and prioritize in a high-volume, fast-paced environment.

Our care givers at Centra are the most valuable asset we have and it is our mission and commitment to build and sustain a diverse and inclusive environment.

When recruiting and retaining talent at Centra, our hiring needs are based on matching a candidates job qualifications with our job requirements and department needs without regard to race, color, age, religion or belief, national origin, disability status, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by the laws or regulations in the locations where we operate. Centra is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Be yourself. Be a partner with Centra.