who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
The Senior Manager, Fulfillment Optimization is a critical position in driving North America Fulfillment risk management and establishing a Center of Excellence to deliver invaluable fulfillment insights to our key channel partners globally. The role will report to the Director, Fulfillment Planning, leading a team of analysts to develop the program and deliver on key mandates in this highly cross-functional role. This role can expect to laise directly with leaders throughout the organization including but not limited to Financial Planning & Analysis, Ecom & Retail Channel Operations, Merchandise Planning & S&OP, DC Operations, Logistics, Fulfillment Engineering & Strategy teams.

a day in the life

• Establish Fulfillment Planning Analytics COE, with particular focus on launching Channel leadership forums and developing scorecards to showcase end-to-end fulfillment KPIs specific to specific channels and market segments
• Steer X-functional leadership forums to align channel demands, inventory placement, DC Network fulfillment capabilities and space capacities on a rolling 12-month timeline, managing risk in a collaborative, consensus driven environment.
• Optimize the complex and highly cross-functional Peak Fulfillment Readiness strategy, including driving year-round risk management conversations with senior leadership groups throughout the organization.
• Leverage both operational and financial expertise to support management of fulfilment network operations and identifying/quantifying impacts of decisions on financials, leaning on your strong communication and engagement skills with partners to surface risks & options
• Partner with Global market partners, technology and other COE groups to identify & prioritize data availability and alignment of additional KPIs, scaling to a global model.
• Lead and mentor a team of analysts, leveraging the team’s experiences and analysis to successfully deliver fulfillment-based business insights to manage risk and highlight solutions. Leverage deep end-to-end understanding of Fulfillment network structure to partner with other functional teams to enrich collective insights.
• Establish and maintain a series of operational playbooks to manage Service & revenue risks of unplanned network disruptions with our cross-functional channel stakeholders

qualifications

• Proven ability to manage multiple projects with varying timelines and scopes simultaneously; including ability to plan, budget and manage project execution.
• Demonstrated ability to align leadership team members to a set of recommendations, plans and drive decision making.
• Deep understanding of end-to-end business processes, including some working knowledge of distribution, logistics, and trade compliance networks
• Strong analytical skills with ability to lead and conduct complex network modeling and financial analysis.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets
• Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and foster this within your team.
• Strong experience with MS Powerpoint, Excel, Word necessary. Experience with Power BI, SQL and JIRA preferred.
• Undisputed integrity, personal and business ethics; ability to build trust and respect with different stakeholder groups.
• Excellent spoken and written communication skills (verbal and non-verbal)
• Bachelor’s degree in related field - Business, Data Analytics, statistics, mathematics preferred.
• 5-10 years minimum experience

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

#LI-Hybrid
#LI-MM2


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