About our Company:

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.

Hotel Magdalena is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo’s Coffee in Austin; Hotel Havana and Ocho in San Antonio; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; Shady Villa Hotel in Salado, Texas; and Hotel Genevieve in Louisville, Kentucky (opening 2023).

We're looking for:

The Senior IT Support Specialist will assist the Information Technology teams across Bunkhouse properties and businesses to satisfy all technology equipment and conductivity requests in a timely manner. This position is responsible for providing guests and users with a high degree of satisfaction, technical expertise and timeliness of problem resolution. Strong customer centric service and effective communication skills are required along with a thorough understanding of desktop software and architecture, mobile devices audio visual equipment and a solid understanding of networking.

The Senior IT Support Specialist has excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. The Sr Support Specialist must develop and maintain the company’s culture, values and reputation in the public eye and with all staff, guests, vendors and partners.

Knowledge, Skills, and Abilities:

• Great Interpersonal communication abilities
• Excellent numeric, literacy and keyboard skills. Fluency in Office 365 and Microsoft Office
• End User Desktop Support
• Knowledge of LAN/WAN technologies, TCP/IP and network troubleshooting
• Experience with Oracle Opera PMS, Oracle Micros Simphony, F&B POS and other hotel systems
• Deep knowledge of network, infrastructure and telecommunications
• A+ and Network+ certification preferred
• Basic cabling and rack maintenance preferred
• Minimum of 2 years Hotel and Food & Beverage experience.
• Outstanding communication skills in English, both written and verbal.
• Computer proficient.
• Sound decision making; the calm in the storm.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Coordinates with MSP for onsite support and administration of:
• Completes on-site work and support for IT infrastructure between MSP and associated IT vendor(s):
• Performs on-site computer, printer, network and communications equipment support and maintenance
• Manages servers and networking equipment in MDF and IDFs
• Requires strong TCP/IP skills and provisioning of VLANs
• Schedules and performs regular data and systems back-up
• Secures physical access to computer rooms and other relevant areas in accordance with company policies
• Ensures security of data, network access and backup systems
• Attends meetings as coordinated by General Manager and Standard VP of IT
• Identifies needs for major repair, and or investment and makes recommendations to GM
• Assists GM with annual budget guidelines and controlling costs while maintaining a secure and resilient IT environment
• Assists with creation / changes to interface from POS to financials/inventory/Payroll and Accounting departments
• Works with hotel operations and vendor(s) to manage changes property IT systems prior to implementation
• Ensures documentation, manuals and procedures are created and updated
• Contributes to the cost-effective operation of the company by administering to IT functions within budgetary guidelines
• Participates in projects and business process reviews where required
• Embraces changes in your function as dictated by the industry, company and property
• Anticipates and undertakes any reasonable tasks and secondary duties required before anyone asks
• Helps to cover IT emergency support outside normal business hours
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Act with integrity & confidence; our reputation is paramount to our success.
• Ability to manage change effectively.
• Highly motivated and pro-active; act with professionalism and positivity in all interactions.
• Ability to deliver high and consistent service standards.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Flexibility to work a varied schedule, which may include weekends and holidays.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.