Sales Floor Manager

Position Summary:
The Sales Floor Manager manages overall store sales performance and assists in the achievement of all other company goals and directives.

Essential Duties & Responsibilities:
Include the following. Other duties may be assigned.

Customer Service:

• Provide positive & professional representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Actively seek opportunities to coach associates regarding customer service efficiency.
• Handle customer complaints and work to resolve problems with the customer.
• Maintain composure during all circumstances.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Ensure store team is executing all customer service expectations.

Sales:

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of store programs and promotions.
• Work with General Manager / Store Manager on all aspects of running the store.
• Participate in store meetings.
• Communicate issues to the appropriate support associates.
• Assist to ensure that regular price changes and bin tag updates are completed timely and accurately.
• Walk monthly sales ads for signing accuracy and merchandise exposure.
• Ensure sale merchandise levels are adequate and communicate opportunities.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Assist with preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Perform all other duties as assigned.

Inventory & Merchandising:

• Actively seek out opportunities throughout the store and delegate appropriate tasks to associates then follow up to ensure completion .
• Ensure daily maintenance, organization and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Assist to ensure that Mango inventory reports and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Oversee merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.

Hiring & Training of Associates:

• Assist in training of all associates.
• Ensure all associates are trained according to the “training schedule” and are comfortable executing all skills.
• Actively seek out opportunities for coaching and training associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching associates with the approval of the General / Store Manager.

Leadership:

• Manage all aspects of store operations in the absence of the General / Store Manager.
• Lead by example; be approachable & professional to all associates and customers.
• Participate in weekly management meetings.
• Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
• Prepare and challenge yourself for future advancement.

Education:
High School Diploma required; some college preferred.

Experience:
Previous successful retail management experience. Hardware experience preferred.

Physical Demands:
Standing, walking, lifting up to 60 lbs, and climbing.

45 hour work week.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you driven to succeed in a busy retail environment, meet store goals and develop a great team?

Education:

• High school or equivalent (Preferred)

Experience:

• Retail management: 2 years (Preferred)

Work Location: In person

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