ABOUT GRAND LIVING

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

As a Sales Counselor, you will be responsible for enhancing the overall Resident experience through exceptional fostering of positive and professional community relationships, initial and ongoing lease up, and continued maintenance at or above budgeted occupancy for Grand Living. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. This position is under the general guidance of the Executive Director in accordance with Community's standards, processes, procedures, practices and philosophy.

Essential Functions:

• The Sales Counselor participates in Sterling Start every shift.
• Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
• Know and communicate verbally and in writing with prospective residents, families, physicians and others in the community the history of Grand Living, the various types of floor plans, pricing and availability of each apartment residence, and the benefits of becoming a resident in each area of the community (IL, AL, and Memory Care).
• The Sales Counselor interviews prospective residents or their representatives to ascertain their needs and convincingly communicate how our community will meet their needs.
• Close sales to meet or exceed monthly, quarterly and annual goals.
• The Sales Counselor documents within CRM (Eldermark) all pertinent data on leads, prospects, depositors, etc.
• Initiate, develop and manage relationships with sales referral sources in order to increase referrals.
• Complete required reports and submit timely to appropriate personnel.
• The Sales Counselor individually or as a part of a team, give sales presentations to groups and/or individuals and act as a resource person, information source and educator to the public, physicians and allied health care professionals in various health care settings (skilled nursing), community groups, churches and various referral sources regarding the benefits of Grand Living.
• The Sales Counselor manage the sales information center and sales and marketing written materials.
• As directed by the National Sales Director and in concert with the Executive Director, execute plans, develop and evaluate sales and marketing budgets, marketing plans, and marketing events on an ongoing basis.
• Know and stay up-to- date on the offerings of other retirement communities in the area including but not limited to services as well as charges.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, such as perform as Manager on Duty up to one (1) time per month over weekends, moving supplies and equipment, cleaning up common areas or spills, etc. with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the Community.

Education:

• Bachelor's Degree or equivalent combination of work and education, required.

Experience:

• Three or more years of proven successful sales results, preferably with Senior Living experience.
• Must be strong with building outside referral sources.
• Ability to read, write and understand the English language in order to communicate with prospective residents, their families, peers, staff, professional groups, etc.
• Excellent communications in both verbal and written form, with residents, prospective residents, family members, guests, peers, employees, and vendors.
• Special sensitivity for and knowledge of senior living.
• Excellent ability to close sales.
• Proficient in use of PC, including Outlook and Microsoft Office Suite of products including but not limited to Word, Excel, and PowerPoint.
• Ability to learn and timely utilize CRM software package to support the sales and marketing efforts and operations.
• Ability to work independently with self-discipline and self-motivation.

BENEFITS

We offer competitive compensation & full benefits package for full time employees including generous new Paid Time Off (PTO) program of 3 weeks PTO in year 1, 4 weeks in second year. Insurance options and a 401K that matches up to 4% with a 5% contribution.

PTO at lesser rates for part-time staff. A high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), workout & spa facilities for resident and staff use.

EQUAL EMPLOYMENT OPPORTUNITY

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.