POSITION PURPOSE

This position provides superior customer service to donors and customers by contributing to effective store operations.

JOB FUNCTIONS

• Provides customer service
  • Available to assist customers cheerfully
  • Keeps store well stocked and clean, with merchandise appropriately displayed
  • Wears professional attire (knows and complies with the Professional Attire Policy)
  • Knows and follows CGI’s customer service policies and procedures

• Provides donor service
  • Gives prompt assistance to people wishing to donate
  • Offers every donor a receipt
  • Responds appropriately to questions regarding CGI’s policy on accepting items for donations

• Communicates merchandise shipment concerns to management

• Works assigned schedule
  • On the floor and ready to work by scheduled starting time
  • Understands and follows Attendance Policy
• Works at other store locations as needed
  • CGI provides advance notice when possible
  • Travel costs are reimbursed in accordance to CGI’s Travel Policy
• Complies with safety rules and performs duties in a safe manner
  • Understands and complies with the Personal Protective Equipment Policy
  • Understands and complies with all policies and procedures related to safety
• Complies with Loss Prevention policies and procedures
  • Employee Purchase Policy
  • Bag Check Policy
  • Cash Drawer Policy
    

May include other duties as assigned by management.

KEY KNOWLEDGE AND EXPERIENCE

• High school diploma or GED equivalent.
• Retail experience preferred but not required
• Good verbal communication skills
• Ability to work effectively with diverse group of individuals
• Works Assigned Schedule

DIRECT REPORTS

• None

PERFORMANCE MEASUREMENT

• Appropriate and effective interaction with staff, management, volunteers and the public
• Accomplishment of job functions in an effective and timely manner
• Exercise of sound judgement in the absence of specific guidelines
• Demonstrated ability to meet demanding and changing deadlines despite interruptions
• Adherence to company policies and procedures

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.