Overview

Bear Builder associates are fun, genuine, and team-oriented individuals who contribute to store sales and Guest satisfaction goals by providing individual and groups of Guests a unique and memorable experience. Providing this experience includes, but is not limited to, assisting with choosing, stuffing, dressing, naming, and purchasing their new furry friends, while maintaining store visual and housekeeping standards.

Accountabilities

·Uses the Make Behaviors and Experience First station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages

·Invites potential Guests to come in and learn about our store

·Promptly welcomes and greets all Guests with a smile

·Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those “just looking” into a sale

·Informs Guests of all current promotions and points out our newest product

·Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend

·Contributes to total store results by recommending items to maximize sales and enhance the Guest’s experience

·Insures Guests are aware that we offer parties for all ages and all occasions

·Supports our company party commitments by delivering a great party experience

·Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives

·Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop

·Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security

·Must be able to safely operate power-driven equipment such as a stuffing machine, trash compactors, and freight elevators.

· All other tasks as may be assigned by store management

Qualifications

·Is ambitious and success oriented.

·Exceptional communication and selling skills

·Models personal and professional integrity

·Is flexible and adaptable in a fast-paced work environment

·Fosters a high energy environment and demonstrates an appreciation for children of all ages

·Must be 18 years of age in North America (except in Hawaii, Maine, Maryland, Michigan, Montana and New Hampshire.)

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

Job Type: Part-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 1 year (Preferred)

Work Location: In person

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