ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Assist housekeeping management staff in assigning daily operational duties and communications for the housekeeping department by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:

• Answer phones following proper etiquette guidelines
• Provide Welcome Center and Front Desk with daily inventory of units needed for check in
• Process all rooms, housekeeping service and clean rooms report
• Maintains the filing and copying of documents
• Maintain update of room status by color coding the property grid and changing status in HotSos and Fusin
• Maintain communication with Front Desk to receive information regarding: Inventory of units needed for the day, VIP units needed for the day and cleaning services needed for the day
• Maintain communication with Housekeeping Managers and Supervisors regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, Pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday), have units ready for Welcome Center (status 9)
• Maintain adequate inventory of clean units for Front Desk
• Assign units to be cleaned for the following business day
• Assign daily cleaning services to include mid-weeks, piece work for property cleaning teams
• Maintain daily totals of units cleaned and/or serviced by Housekeeping Department and/or Outside contractors

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 25 WPM Typing Speed, Excellent oral and written communication skills. Good organizational Skills.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three months to six months related experience and/or training; or equivalent combination of education and experience.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.