Job Description: RFS Case Manager (Prince William 24 hrs & Fairfax 16hrs)

Supervisor: Reentry and Family Services Program Manager

Purpose: To compassionately engage and coach clients towards successful reentry using a risk-based case planning model and by providing excellent customer service to each individual.

Job Summary: The Case Manager (CM) specializes in Post-Release services for justice-involved individuals and their family members. The CM will provide client risk-based case management services and make appropriate referrals for other client needs through additional community resources. The CM is responsible for documenting all client services provided. The CM will organize and facilitate classes, groups, and special programs as required. Service area: Fairfax County

Key Responsibilities

• Perform intakes and criminogenic risk assessments with pre-release clients
• Provide risk-based case management services that address criminogenic risk factors and basic needs, such as assisting clients with obtaining identification, employment applications, resume and cover letter development, interview preparation, job search and retention skills, budgeting, and financial planning at the Adult Detention Center (ADC) and in the Community
• Respond to general inquiries and assist in resolving client emergency needs as necessary
• Coordinate walk-in services at the OAR front desk with volunteers
• Make client referrals for service to community-based organizations
• Build and maintain community partnerships
• Work independently in an in-person and virtual work environment
• Assist in coordinating donations from local community partners
• Attend organizational and community-based meetings as required to ensure appropriate service delivery
• Follow up with clients on their employment status, communicate the availability of case management services, and track outcomes
• Create and manage client files according to agency policy and procedure
• Document all services provided
• Obtain, track, and disseminate resources, and incentives such as transportation assistance, gift cards, and personal care items
• Assist with informational forums within the community and community partners
• Identify and adhere to best practices to ensure effective service delivery
• Assist in the training and orientation of RFS staff, volunteers, and interns as requested
• Other duties assigned