Overview:

If you’re looking for a retail sales associate / customer service/ front desk receptionist / scheduling job and have MASSAGE/WELLNESS/FITNESS/MEDICAL FRONT DESK EXPERIENCE then look no further!

Responsibilities:

• Creates a calm environment.
• Answers phones professionally.
• Utilizes all scripts and job aides to convert phone calls into appointments, including matching clients and therapists correctly based on our level system and client’s problem areas.
• Schedules appointments correctly.
• Thoroughly documents all appointment notes and profile notes to ensure communication is clear and documented.
• Demonstrates knowledge of our massage model, therapist skill levels and price structure.
• Proficient with massage therapy terminology.
• Upgrades longer appointment sessions and enhancement add-on services.
• Greets every client with a smile.

• Manages lobby flow, ensuring sessions are marked arrived, starting and ending on time.
• Proficient and Flawless Client Intake Data Entry Process including, PRC Cards.

• Understands MBO-Sales and Checkout Process.
• Collecting cash and entering credit card Massage Therapist tips in MBO.
• Correctly charging clients for appointment sessions, with assistance.
• Rebook client appointments after their sessions.
• Explaining the Membership to the Wellness Program, entering contracts in MBO, with assistance.
• Sells Gift Cards, with assistance.
• Addresses emergency scheduling issues quickly and professionallyProvides helpful responses to requests from clients and involves management as needed.
• Addresses client requests and disputes professionally and efficiently
• Follows and Completes Opening and Closing Checklist and tasks daily.
• Follows all HIPAA regulations and Element’s privacy practices.

• Communicate and work harmoniously with coworkers and the management team.

• Provides timely and appropriate communication with studio management.
• Demonstrates flexibility.
• Studio Cleanliness and COVID Safety Protocols- including but not limited to, hourly lobby, studio, and bathroom checks to ensure everything is clean, orderly and stocked.
• Completes tasks by deadlines as assigned by the management team.
• Other Duties as assigned.

Qualifications:

• Massage/Wellness/Fitness/Medical Front Desk experience required.
• Must be available to work days, evenings, weekdays and weekends. Flexible schedule is a must.
• Answering Phones.
• Greeting and engaging with clients.
• Reliable and dependable.
• Ability to adhere to a set work schedule, including arriving on time and working all scheduled shifts and hours.
• Customer service skills.
• Professional Presentation.
• Computer proficiency-Web-based scheduling, a plus.
• Massage, Healthcare or Wellness Industry Experience is a plus.
• Sales experience, membership sales experience is a plus.
• Attention to detail and ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Ability to remain confident and calm under stress
• Valid driver’s license and up to date auto insurance (for offsite events and training only)

Benefits: Studio Specific Benefit: - Eligible for pay increases after 90 days and every 6 months. - Sales bonuses. - Discounted Healthcare at CareSpot Urgent Care for routine and urgent medical care - Free Monthly Massage. - Free Membership at the Salt Room, including Salt Therapy and Infrared Sauna. - Discounted Chiropractic Care. - Optional Aflac Insurance Benefits. - Longevity rewards for team members at their annual milestones. Legal Disclaimer: ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.