Position Summary:

The Retail Business Data Analyst is the key connection between the business and the IT team. They have a deep understanding of the business processes, and the data to support them, as well as an understanding of how technology can solve issues the business is facing or might face in the future.

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  Serve as primary contact for ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist the team in delivering quality reporting to internal stakeholders and ensure the reports/features provided to stakeholders are timely and precise according to business needs and specifications
• Ability to handle data requests, technical support, and analysis
• Communicate stakeholder needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Key liaison with the business to understand business processes, rules and requirements.
• Analyze complex business problems and assess how technology may solve them. Work within the Retail Systems Support team to recommend solutions (new software, updated software, new hardware).
• Formalize the objectives and scope of business systems (project planning and startup).
• Consult with the business on requirements to develop the project requirements (business requirements documentation).
• Develop (with the business) user acceptance requirements for new software (user test plans)
• Provide support to business when key issues occur (bridge business and IT solutions when major incident occurs, react to regulatory and compliance issues).
• Address production issues in a timely and efficient manner with the appropriate sense of urgency and prioritization: perform all necessary investigations and analyses to solve the issues.

Nice to Haves:

• Experience in managing/implementing retail data systems such as POS, inventory, payment systems, sales tax systems, in-store technology, and processes.

• Knowledge of the following systems:
  • Retail POS Systems knowledge
  • Payment
  • OMS (Order Management Systems
  • ERP
  • Omni Channel project experience
• Knowledge in architecture, design, software development, database management systems and systems integration in multi-platform environments.
• Structured problem-solving skills; ability to identify high-impact issues/risk for leadership review
• Excellent understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals
• Hands-on experience with large-scale system development efforts through all stages of the project life-cycle
• Excellent oral and written communication skills with the ability to influence across the organization
• Excellent interpersonal skills, including customer-facing skills at all levels of the organization.
• The incumbent will achieve results through exceptional subject matter expertise, technology leadership, strong analytical skills, innovation, collaboration, teamwork, and a hunger to succeed.

Bachelor’s degree in Computer Science, Business Administration or relevant field of work or equivalent work experience

Primary Responsibilities/Accountabilities:

• Support the development of business cases by gathering information to be included in a business case.
• Gathers information and supports the completion of the Business Requirements Document.
• Develops requirements for solutions by working closely with the business and appropriate IT teams.
• Have knowledge of retail store systems and business processes combined with the ability to handle complex business situations, and communicate effectively with all levels of the organization.
• Experience working with project management tool such as: JIRA, Confluence, Sharepoint or any other related tools
• Supports the development process by:
  • Supporting solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.
  • Adhering to SDLC and/or PMLC standards and governance.
• Supports solution deployment by:
  • Supporting solution integration and user acceptance testing.
  • Providing post-implementation support to business
  • Developing user acceptance criteria.
  • Testing case execution as needed.
  • Other duties as assigned.