Retail Associates Job at Carlos Bakery La Cantera LLC
PRIMARY RESPONSIBILITIES:
As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.
PERFORMANCE RESPONSIBILITIES:
- Arrive to work promptly and in full uniform on your scheduled days to work
- Make sure customers are being taken care of and the store looks great at all times
- Treat each customer with kindness and respect at all times
- Ensure that product being sold is fresh and presentable
- Ensure product quality by checking freshness, rotating products, and removing out-of-date products
- Be an expert in our products and be able to explain them to customers
- Package, weigh, and price all baked goods & merchandise
- Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
- Follow our cash handling procedures when using the POS to process customer orders
- Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
- Ensure that all shelves and displays are properly stocked and front-facing
- Maintain back stock in good order
- Operate and sanitize all Bakery equipment in a safe and proper manner
- Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
- Cleaning should be done at the end of your shift and when the storefront is slow
- Maintain open communication with your supervisor and coworkers regarding any issues that may arise
- Perform other duties as assigned by a supervisor
CARLO?S WAY:
?Hi, Welcome to Carlo?s Bakery.?
?How may I help you??
?Sir? ?Ma?am? ?Miss?
?Please? ?Thank you!?
?Please visit us again!?
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