ABOUT ZOOMO

At Zoomo, our vision is to decarbonize the last mile delivery space. If you have used Gorillas or Getir delivery, chances are they came to you on Zoomo bikes!

Expect to join a fast-paced and supportive environment where opportunities are big and career development is important. Zoomers represent over 20 nationalities, with our just leadership coming from 8 different cultural backgrounds. You could be working with an ex-scuba instructor and master bakers on one day and an ex-professional basketball player and a raving enthusiast on another. If there is something different about you, you will fit right in.

THE ROLE:

At Zoomo we seek people who are passionate about bikes/environment, customer-friendly, and hard working. We’re looking for a customer-obsessed problem solver. The front-of-house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities. Spanish speaking is a plus!

Responsibilities:

• Ensure our riders have an awesome and seamless in-person experience
• Provide energetic conversation when engaging with new and existing customers
• Maintain empathy through situations presented by customers and ensure the safety of our riders
• Walk riders through the on-boarding process and all safety requirements
• Be able to provide tip-top technical assistance and information about all of our products and services

Requirements

• A combination of retail, sales, client-facing, and customer service experience (1 - 2 years minimum experience)
• An outstanding communicator, with the ability to interact and connect with many types of personalities
• Willing and enthusiastic about selling our product to potential riders
• Energetic and proactive in following up on leads and upselling product
• Some knowledge of bicycles is preferred but not necessary
• Bilingual is preferred but not required

Benefits

Even if you don’t think you tick all the boxes but believe that you have the skills and capabilities to make an impact, we’d love to hear from you! At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organization in hyper-growth mode with plenty of opportunities for personal development, including:

• $18 hourly starting wage plus benefits (health, vision, Dental & 401K)
• A culture that is genuinely incredible, led by passionate mentors and coaches
• Full training & support on repairs every step of the way
  • High potential for advancement in a fast-paced start-up environment
  • Work with a team of motivated & fun co-workers
  • The chance to be part of a flourishing organization with plenty of opportunity for personal development.