POSITION DESCRIPTION

The St. James is looking for Concierge team members to join the team at our new The St. James Performance Club located at Reston Town Center, Virginia.

The St. James is the premier sports, wellness, and active entertainment destination brand in the country, with the mission to maximize human potential by designing, developing, and operating sports, wellness and entertainment destinations that engage, inspire, and empower people to pursue their passions and be their best at play, at work and in life. Our new location at Reston Town Center features a premium Performance Club, with intentionally designed spaces, state of the art equipment and performance-based programming. We need to identify, select, and train a team of passionate teammates who can deliver on our promise to provide excellence in all we do, including provide comprehensive results in a premium hospitality fitness environment.

The concierge will be primarily responsible for providing an elevated level of hospitality in welcoming members and guests, managing member feedback, taking, and escalating messages, managing mail and deliveries, and facilitating an overall excellent member and guest experience. . The concierge team will work directly for the Member Experience Manager and for the general manager.

RESPONSIBILITIES

• 
  Provide the highest level of customer service to members, prospective members, and guests.
• Professionally greet members, guests, and team members.
• Direct member and customer feedback or complaints to appropriate St. James manager, and follow-up on issues derived from those comments.
• Collaborate with the member experience Manager to order department supplies.
• Answer phones in a pleasant and friendly manner. Take messages and provide feedback on the phone as required.
• Update member accounts.
• Ability to work opening shift, evening shift, and work weekends if needed.
• Maintain an orderly work station area, including lobby and entrance ways.
• Supporting the safety of all members, guests, and team members.

QUALIFICATIONS

• 
  Great hospitality, customer service and communication skills.
• Reliable, professional, computer literate, energetic, and friendly.
• Strong understanding of sales and customer service techniques.
• Excellent written and oral communication skills.
• Interested in health, fitness, and/or sports.
• Background check and vaccination status required.

ADDITIONAL INFORMATION

For more information, please visit our website: www.thestjames.com

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era ve

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