Essential Functions of the position are detailed below, and include any physical requirements below:

1. Conducts annual assessments of the residents' needs using the prescribed resident application.
2. Coordinates the annual building assessment to identify residents who are frail and/or at risk. When necessary, assists management to permanently place a resident in a more appropriate setting after utilizing the Chicago Housing Authority's standardized Senior Needs Assessment.
3. Researches and maintains a network of service providers in the community.
4. Assists residents in the development of their annual service plans, including but not limited to providing referrals to service agencies and providers and monitoring that the resident receives the services.
5. Completes all required documentation in accordance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies;
6. Plans, advertises and facilitates a minimum of 24 program events , activities, and educational presentations for the residents and their families, on topics including but not limited to health, wellness, safety, financial assistance and residents rights.
7. Handles all resident and visitor complaints as well as crisis situations in consultation with their supervisory chain in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience.
8. Assigns the volunteer Senior Community Ambassadors in the building daily tasks in accordance with Senior Community Ambassadors Program (SCAP) guidelines.
9. Position requires ability to work evening and weekend hours.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

X Kneel and move from sitting, bending, kneeling or standing multiple times a day.
X Push and pull objects up to 25 pounds.
X Climb up and down up to 7 flights of stairs at a time.
X Lift up to 25 pounds.
Additional Requirements:

Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements.
Physical examination
TB Testing
Drug Testing
Driver's License and reliable transportation
Agency-specified automobile insurance
Additional Requirements:

Immediate Supervisor: Resident Service Coordinator Region Director - North
Directly Supervises: Senior Community Ambassadors Volunteers
Indirectly Supervises: Resident Service Coordinator I

Education and Experience Requirements:

Relevant Education:
Preferred: BSW
Minimum: Bachelor's Degree in related field

Relevant Experience:
Preferred: 2-5 Years working with seniors
Minimum: 1-2 Years working with seniors

Certification/Licensure:
Preferred: N/A
Minimum: N/A

Education and Experience Requirements:

Relevant Education:
Preferred: BSW
Minimum: Bachelor's Degree in related field

Relevant Experience:
Preferred: 2-5 Years working with seniors
Minimum: 1-2 Years working with seniors

Certification/Licensure:
Preferred: N/A
Minimum: N/A