Job Description

If you enjoy serving customers, solving problems and working in a team atmosphere, the Iowa Department of Natural Resources’ (DNR) current Des Moines, IA – Central Office vacancy may be a great fit for you.

As a Department, our mission is: Conserving and enhancing our natural resources in cooperation with individuals and organizations to improve the quality of life in Iowa and ensure a legacy for future generations.

As an employee in this entry-level position, you would help achieve that mission by serving as a subject matter expert in assisting customers with their applications to obtain Iowa Residency designations to purchase Iowa Resident recreational licenses (i.e. hunting and fishing licenses) and by providing a broad array of support functions for DNR staff.

In this role, major responsibilities include:
Residency Program Administration

• 
  Receiving, auditing and responding to application request from customers requesting designation as Iowa Residents in order to purchase recreational license privileges (i.e. hunting and fishing licenses).
• Reviewing residency applications against program requirements, administrative rules and Iowa Code to ensure that minimum requirements have been met. Following up with applicants regarding missing information and managing/closing files.

Support Services

• Greeting and screening both walk-in and call-in customers to provide appropriate information and services; and selling licenses and other recreational privileges using a cash register and credit card terminal.
• Working in a team environment to provide general clerical support services to internal staff, including coordinating supply orders, servicing copy machines and assisting with Departmental mailings.
• Serving in a backup capacity to the Mailroom, Main Phone line, and Storekeeper.
• Coordinating internal print orders.
• Coordinating staff accounts for office supply vendors and mail service providers.

Essential Functions

• Utilizes a personal computer at a moderate to complex level with primary work in Microsoft Suite - including detailed work in Microsoft Access and Web-based databases.
• Manages Personally Identifiable Information (PII) related to customer records.
• Communicates daily with customers and stakeholders via phone, email, chat, and video conference and in person meetings.
• Collaborates with coworkers on program changes/updates/efficiencies.

Critical Job Competencies
Position Specific Competencies: Accountability, Attention to Detail, Computer Skills, Common Sense, Communication skills, Customer Focus, Decision Making, Flexibility, Interpersonal skills, Integrity, High Productivity, Self-Management, Problem Solving, Team Player, Technical Skills: Office Practices and Procedures (Record keeping, Data Management)

What You Get From Us:

• The starting salary for new state (Executive Branch) employees is expected to be at the base of the pay range. Additional salary increases may occur after the first six months, and then annually (if applicable).
• Insurance benefits that start the first of the month following 30 days of employment. (Monthly employee share health insurance premiums can start as low as $56/month for single and $187/month for family coverage).
• Separate vacation and sick leave accruals that start on day one and can roll over annually.
• Nine paid holidays/year.
• Iowa Public Employee Retirement System (IPERS) retirement package with employer match.
• Optional 401A plan with employer match.
• Professional training opportunities.
• Flexible start/stop times and opportunities for hybrid telework.
• Family friendly and professional work environment.
• In 2022, the Des Moines Metro area was named a top 20 Best City for Young Professionals and regularly receives accolades as a Best Place to Live.

The State of Iowa is an Equal Employment Opportunity Employer.
The Department of Natural Resources encourages all applicants to upload a current resume and cover letter to their on-line application.
Iowa DNR Mission:

To conserve and enhance our natural resources in cooperation with individuals and organizations to improve the quality of life in Iowa and ensure a legacy for future generations.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience; an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience; certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience; employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description. (Download PDF reader)

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