Join the MidAmerican Energy team as a remote customer experience agent!

Applicants must reside in the following Iowa regions within MidAmerican's service territory to be eligible for this position: Des Moines, Cedar Rapids, Iowa City, Sioux City, Fort Dodge and Council Bluffs.

Are you a tech savvy and self-motivated individual seeking a remote customer service position? Opportunities to begin and expand your career with us awaits! We hire the best of the best to provide exceptional customer service for our customers.

We strive to provide our customers a welcoming experience where their questions are answered, concerns are addressed and they feel we’re taking a proactive approach to any issue they may have. This customer-first approach is why we’ve been rated #1 in J.D. Power’s Midwest Large Segment for the last 13 years in a row!

When you begin as a remote customer experience agent, you’ll be stepping into the beginning of what we hope is a dynamic, fulfilling career.

Position Description:

• As a remote customer experience agent, you will provide a wide range of solutions and services to residential gas and electric utility customers in four states served by MidAmerican Energy. Our customer experience agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit-related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow up on customer accounts. This position will also perform additional duties as requested or assigned.

Benefits:

• Generous pay, comprehensive benefits plan, hands-on training, retirement savings plan (401k), ongoing career development, education reimbursement, environmentally focused
• We value your unique experiences and encourage our employees to use their voice and be active in the community through our diversity, equity and inclusion committees; employee resource groups; and CARES, our corporate citizenship program.

Remote Requirements:

• Integrity to follow confidentiality guidelines on maintaining customer privacy
• Self-motivated and disciplined to adhere to a structured schedule
• High speed reliable internet connection with minimum speed of 100 Mbps (testing available at www.speedtest.net)
• Company-provided computer must be physically connected (hard wired) to a router or modem by a company supplied cable (no wireless connection)
• The company will provide the following equipment: laptop, docking station, monitors, mouse, keyboard, ethernet cable and headset

Training:

• Training hours for this position are Monday-Friday, 8:30 a.m.-5:00 p.m. for the first 18 weeks.
• At MidAmerican, we pride ourselves in providing thorough and detailed job training. Training is taught in phases through a virtual setting. This allows you to learn the material, apply it and collaborate with other employees.

Staffing Hours:

• Following training, employees should be prepared to work a second shift schedule. Working hours, including break and lunch times, will be assigned based on business needs.
• Our employees typically work a first or second shift scheduled that often includes a weekend day.
• This position is subject to mandatory (occasional) overtime and on-call rotation to serve our customer needs.

Qualifications:

• High school diploma, GED or high school equivalency diploma
• A minimum of 12 months of customer service or service industry-related experience with proven customer service skill
• Basic proficiency with Microsoft Outlook
• Advanced technical abilities, including troubleshooting skill
• Effective analytical skills to handle escalated customer situation
• Effective problem-solving and decision-making skills
• Flexible for 1st and 2nd shifts, weekend and holiday schedules in a 24/7 environment
• Applicants must reside in the following Iowa regions within MidAmerican's service territory to be eligible for this position: Des Moines, Cedar Rapids, Iowa City, Sioux City, Fort Dodge and Council Bluffs

Note:

• MidAmerican is a drug-free workplace.
• Please submit a resume with application.
• Employees must be able to perform the essential functions of the position, with or without an accommodation.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $17.84 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• Remote

Work Location: Remote

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