Registration Specialist Job at Minneapolis Community & Technical College
Minneapolis Community & Technical College Minneapolis, MN 55403
Position Details
Position Information
Classification Title
Customer Service Specialist, Senior
Working Title
Registration Specialist
Hire Types
Staff
Division
Continuing Education & Workforce Development
Department
Continuing Education & Workforce Development
Unit
Continuing Education & Workforce Development
Location
Minneapolis College
FLSA
Non-Exempt
Full/Part Time
Part Time
FTE
0.5
Employment Condition
Unlimited
Work Shift
Day Shift
Work Schedule/Hours/Days
Schedule to be determined
Posting Details
External applicants: Interested individuals should apply online on or before the job posting closing date via the Minnesota Management and Budget link Careers website, Job ID# 62885 or go to https://mn.gov/mmb/careers/.
Application materials submitted by any other method cannot be accepted
Internal applicants: Eligible bidders must contact Minneapolis College Human Resources, Tiffany.Lor@minneapolis.edu in writing on or before the job posting closing date. A bid will be considered timely if delivered to the appropriate official by the posting closing date. In accordance with Article 12 of the Agreement with AFSCME, Council 5, the following position is vacant and will be filled as soon as possible. Only eligible employees as defined by the provisions of Article 12, Section 6, may submit a bid for the vacancy. Article 12, Section 6, states in part “any employee who has successfully filled a vacancy – via a bid, shall not be entitled to bid on another vacancy for a period of six (6) months following the date upon which the employee exercised the bid.” However, a permanent, non-probationary classified employee who is part-time, unlimited, part-time seasonal or full-time seasonal may bid on a full-time unlimited vacancy at any time. Unclassified and probationary employees are not eligible to bid.
Application materials submitted by any other method cannot be accepted
Internal applicants: Eligible bidders must contact Minneapolis College Human Resources, Tiffany.Lor@minneapolis.edu in writing on or before the job posting closing date. A bid will be considered timely if delivered to the appropriate official by the posting closing date. In accordance with Article 12 of the Agreement with AFSCME, Council 5, the following position is vacant and will be filled as soon as possible. Only eligible employees as defined by the provisions of Article 12, Section 6, may submit a bid for the vacancy. Article 12, Section 6, states in part “any employee who has successfully filled a vacancy – via a bid, shall not be entitled to bid on another vacancy for a period of six (6) months following the date upon which the employee exercised the bid.” However, a permanent, non-probationary classified employee who is part-time, unlimited, part-time seasonal or full-time seasonal may bid on a full-time unlimited vacancy at any time. Unclassified and probationary employees are not eligible to bid.
Salary Minimum
See Benefits below
Salary Maximum
See Benefits below
Salary Type
Hourly
Bargaining Unit/Plan
206, AFSCME Clerical
Job Description
This position provides advanced decision-making and customer service for Workforce Training, Continuing Education, Customized Training, and Workforce Development programs at Minneapolis College. This includes registration of students, scheduling classrooms, entering data and troubleshooting in rSchool Today (rST), creating and maintaining reports and documents, analyzing or interpreting the customers’ needs and providing excellent customer service.
Responsibilities include, but are not limited to:
- Assist students with registering, transferring, and withdrawing from department courses.
- Analyzing, interpreting and deciphering what the customer needs based on their unique requests and fulfilling their needs with excellent customer service.
- Coordinate all work in RST databases and resolve all RST user problems in collaboration with Minneapolis College Information Technology Services (ITS) and Minnesota State ITS.
- Create, modify and maintain a variety of forms, spreadsheets, databases, files and reports.
- Draft receipts and transcripts for students and customized training clients upon request.
This position may be eligible for partial telework per the Minneapolis College’s telework guidelines.
Required Qualifications
- Word processing skills and other business software applications sufficient to create and format emails, spreadsheets, databases, procedures, reports and other documents
- Human relation skills to interact with others utilizing common courtesy, tact, interest in positive problem resolutions, empathy and logical organization of ideas and to be able to calm angry or confused clients so that necessary information can be gathered and communicated
- Knowledge of English sufficient to write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction and to verbally communicate such information clearly and concisely
- Analytical math skills sufficient to create, evaluate and maintain accurate registrations and reports
- Ability to analyze and make recommendations for new or revised administrative and program practices and procedures for smooth and efficient registrations
- Demonstrates an ongoing understanding of cultural fluency. Incorporates culturally responsive practices, and actively engages in anti racism professional development learning opportunities
Preferred Qualifications
Other Requirements
Current and former employees of Minneapolis College must be in good standing for consideration.
Physical Requirements
Physical Requirements
- Ability to load materials and push carts across campus, including outdoors across streets and up curbs and ramps.
- Ability to lift up to 40 pounds on a regular basis.
About
Minneapolis College is one of the largest and most diverse two-year colleges in Minnesota, serving students in credit and noncredit programs. Minneapolis College enrolls 56% students of color. As a comprehensive public community and technical college, Minneapolis College offers 114 credentials in 44 liberal arts and career and technical programs. The College has strong ties to corporate and industry partners that help fund student scholarships, provide state-of-the-art training and equipment, and offer internship and employment opportunities to the College’s graduates.
Minneapolis College is a member of the Minnesota State colleges and universities system. With 24 two year colleges and seven state universities. Minnesota State is the largest provider of higher education in the state of Minnesota and the fifth largest system of higher education in the country. Minnesota State is committed to ensuring access to an extraordinary education for all Minnesotans; being the partner of choice to meet Minnesota’s workforce and community needs; and delivering to students, employers, communities and taxpayers the highest value, most affordable higher education option.
The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the link Minneapolis College Public Safety or go to https://minneapolis.edu/student-services/public-safety.
Minneapolis College is a member of the Minnesota State colleges and universities system. With 24 two year colleges and seven state universities. Minnesota State is the largest provider of higher education in the state of Minnesota and the fifth largest system of higher education in the country. Minnesota State is committed to ensuring access to an extraordinary education for all Minnesotans; being the partner of choice to meet Minnesota’s workforce and community needs; and delivering to students, employers, communities and taxpayers the highest value, most affordable higher education option.
The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the link Minneapolis College Public Safety or go to https://minneapolis.edu/student-services/public-safety.
Benefits Info
The State of Minnesota offers excellent benefits for eligible employees:
- Health and dental insurance
- Life Insurance
- Vision Insurance
- Short-term & Long-term Disability Insurance
- Paid Personal & Sick Leave
- Retirement Plans, including defined benefits & 401(a) defined contribution
- Optional 457 & 403(b) Retirement Savings Plans
- Pre-tax Flexible Spending Accounts
- Tuition Waiver for employees & dependents
Salary Range: $19.87 – $26.89 hourly
Posting Detail Information
Posting Number
MC20-326P
Number of Vacancies
1
Re-posting
Desired Start Date
Position End Date (if temporary)
Open Date
02/03/2023
Close Date
02/16/2023
Open Until Filled
No
Special Instructions Summary
Accept Applications
No
Posting Contact
Tiffany Lor
Equal Employment Opportunity Statement
We are an equal opportunity, affirmative action employer, and encourages application from underrepresented groups. Recognized as a Beyond the Yellow Ribbon employer offering support for veteran and military students – click link or visit https://minneapolis.edu/student-services/supportservices/veterans-services
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