JOB TITLE: Receptionist

GENERAL SUMMARY OF DUTIES: Receptionist: Greet patients and obtain and verify patient information. Collect co-payments and referrals. Schedule appointments. Answer telephone in a prompt and courteous manner.

ESSENTIAL FUNCTIONS:

· Greet incoming patients

· Obtain patient information, i.e., New Patient Information Form, driver's license, insurance cards. Review for completeness and accuracy.

· Scan driver's license and insurance card

· Verify demographics

· Provide patients with all necessary forms

· Collect patient co-payments, past balances and deductibles

· Reconcile payment collected, prepare deposit slip, and send payments to billing department

· Inform staff of patient’s arrival

· Answer telephones and route calls as appropriate

· Schedule appointments and confirm new patient appointments. Give instructions to the patient as directed by the physician.

· Create order notes for testing

· Fax physician progress notes

· Call patients with normal blood work results

· Monitor and respond to tasks in EMR

· Manage physician orders tracking. Send out correspondence for assigned physician.

· Oversee, maintain, and manage physician and nuclear schedules. Notify physicians of any scheduling conflicts and daily start times.

· Review and handle all messages faxed to the office by the Answering Service

· Manage surgical clearance requests

· Perform other duties as assigned

EDUCATION: High school degree or GED required

EXPERIENCE: Prefers minimum of one year experience as a Receptionist in a healthcare setting with knowledge of third party payer rules, verification of benefits, authorizations, and referrals

REQUIREMENTS: Receptionist: Adherence to all policies and procedures, including confidentiality, safety, performance, attendance, punctuality, and personal grooming and appearance. Ability to read, understand, and follow oral and written instructions. Ability to speak and write in a professional, courteous, and concise manner. Accept and utilize feedback and constructive criticism.

SKILLS:

· Excellent interpersonal, typing, and organizational skills

· Excellent use of computers, printers, telephones, fax machines, and other office equipment

· Ability to multi-task, be detail oriented, problem solve, and prioritize responsibilities

· Work well both independently and as a team member

· Strong knowledge of medical terminology

· Demonstrate efficient use of time and ensure work is accurate and of high quality

· Establish and maintain effective working relationships with patients, colleagues, physicians, and the public

· Successfully manage interactions with challenging or difficult people

PHYSICAL/MENTAL DEMANDS: Requires prolonged sitting; standing; walking; hand dexterity for telephone, computer and equipment use; and normal vision, speaking, and hearing.

ENVIRONMENTAL WORKING CONDITIONS: Medical office environment. Work may be stressful at times. Interaction with others is constant and interruptive.

This description is intended to provide only basic guidelines for meeting job requirements. Essential functions, education, experience, requirements, skills, physical/mental demands, and working conditions may change as needs change.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program

Healthcare setting:

• Outpatient

Medical specialties:

• Cardiology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All patients and employees are required to wear masks.

Work Location: In person

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