This position serves as the BH client’s welcoming point for specialty mental health service requests and is the principal staff member responsible for the smooth flow of patients throughout the clinic’s various services. The receptionist makes appointments for client’s needs according to written protocols and directs clients to appropriate providers. The receptionist assures that the time for the day is well scheduled for all providers. The position requires an individual who can function independently, who can prioritize activities, and who will respect the confidentiality of our clients. The BH receptionist is held to a high standard of customer service skills and is expected to greet all clients with respect.

Essential Functions:

• Welcomes individuals served by telephone or in person with their requests for specialty mental health service and in their ongoing care at the clinic.
• Make appointments for clients according to written protocols.
• Answers all incoming calls.
• Verifies Medi-Cal at each client appointment.
• Maintains an inviting and informative central lobby area, stocked with written materials informing individuals served about mental health and co-occurring services, recovery concepts, and other supportive community organizations.
• Maintains materials for client activities specific to the populations served. (i.e. appropriate games or writing material at a children’s site.)
• On a scheduled temporary basis may be required to work at any satellite facility.
• Maintain and sanitize the childcare room and toys used. Maintenance must be logged daily.
• Other work as required.

Qualifications:

• Graduation from High School or equivalent GED.
• Minimum of 18 years of age.
• Minimum of two (2) years’ experience in a medical setting or one (1) years’ experience in a behavioral health setting, or other equaling experience.
• Knowledge of community resources and collaborative agencies; skilled in verbal and written communication with individuals and their families challenged by behavioral health issues.
• Able to deliver excellent customer service to diverse and difficult populations with respect and sensitivity.
• Must have a minimum of 2 units of child development background
• Must have Basic Life Support (BLS) and Pediatric Advanced Life Support (PALS)
• Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.
• Bilingual in English/Spanish preferred.

Physical Requirements:

• Bending/Twisting 5%
• Stooping 5%
• Walking 20%
• Sitting 30%
• Push/Pulling 5%
• Reaching Overhead N/A
• Driving 10%
• Standing 5%
• Kneeling/Crawling N/A
• Repetitive Motion 20% (keyboard)
• Must be able to lift up to 25lbs

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!